Multilingual AI chatbot (any language, text and voice), shared team inbox, lead capture, broadcasts, CRM, analytics, and WhatsApp Coexistence onboarding for UAE and GCC businesses.
A startup from Dubai, the United Arab Emirates that is founded by Baisil Boban.
This page is designed to help you find out whether Zena.ae is good and if it is the right choice for you.
Make your business WhatsApp-native.
Zena is a tool that lets your business operate directly inside WhatsApp.
Instead of making customers click away to a website, fill out an external form, or wait for an email, Zena brings those actions into the chat. It automates the background work so lead capture, common questions, document sharing, team routing, and follow-up can happen inside a normal WhatsApp conversation.
For teams, Zena adds multilingual AI with text and voice replies, a shared WhatsApp inbox, lead capture, broadcasts, CRM timelines, analytics, no-code workflows, Google Sheets integration, REST API access, and WhatsApp Coexistence onboarding.
Zena lets your business operate directly inside WhatsApp.
Instead of making customers click away to a website, fill out an external form, or wait for an email, Zena brings those actions into the chat. It automates the background work so lead capture, common questions, secure document sharing, team routing, and follow-up can happen inside a normal WhatsApp conversation.
For teams, Zena adds the operating layer behind the conversation: multilingual AI with text and voice replies, a shared WhatsApp inbox, lead capture, broadcasts, CRM contact timelines, analytics, no-code chatflows, Google Sheets integration, REST API access, and WhatsApp Coexistence onboarding.
In short: businesses stop forcing people through external links and let customers interact where they already are. Zena is built for UAE and GCC businesses that need WhatsApp-first sales, support, follow-up, multilingual customer conversations including Arabic and English, AED billing, and a practical path from manual chats to automation. Plans start at AED 199/mo with a 14-day free trial and no credit card required.
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WhatsApp Team Inbox
One WhatsApp number. Your entire team. Every customer message assigned, tracked, and answered in real time, in the browser, together.
Multilingual AI Chatbot
Detects your customer's language from the first message and replies instantly - as a text message or a WhatsApp voice note. Arabic, English, Hindi, Urdu, Tagalog, and more. One chatbot for every customer your UAE business serves.
WhatsApp Lead Capture
Capture qualified leads directly on WhatsApp. No landing pages, no forms, no friction. Your customers answer questions in natural conversation and Zena does the rest.
WhatsApp Chatflow Builder
Build automated WhatsApp conversation flows visually. No code required. 17 node types, AI-assisted generation, Arabic and English support, and full analytics on every step.
WhatsApp Bulk Broadcasting
Send personalised WhatsApp campaigns to thousands of UAE contacts in one go. CSV or Google Sheets audience, scheduled delivery, rich media, and every reply lands in your shared team inbox.
WhatsApp CRM
Every customer who messages you on WhatsApp becomes a contact automatically. Full conversation timeline, AI summaries, tags, custom fields, and lead history. No separate CRM needed.
WhatsApp Message Templates
Create and manage Meta-approved WhatsApp message templates from one dashboard. Text, images, PDFs, and video. Use them in broadcasts, automated chatflows, and team inbox re-engagements.
WhatsApp Team Management
Invite your team, set their roles, and control exactly what each person can see and do in your WhatsApp workspace. From solo operators to 16-agent teams, everyone in the right place with the right access.
WhatsApp Business Analytics
WhatsApp Business Analytics is the reporting layer inside Zena that tracks message volume, AI reply counts, lead pipeline status, broadcast performance, and chatflow funnels - giving UAE and GCC teams a single dashboard view of their entire WhatsApp operation.
WhatsApp API Integrations
Connect WhatsApp to every system your business runs. REST API, HMAC-signed webhooks, Google Sheets, n8n, Meta Conversions API, Zapier, and Make. Your WhatsApp data where you need it.
WhatsApp Number Management
Connect multiple WhatsApp Business numbers to one Zena dashboard. Route conversations by number to the right team automatically. Manage every number from one place with no switching between accounts.
Personal WhatsApp AI Companions
Your own AI personas living on your personal WhatsApp number. Content strategist, business advisor, knowledge companion. Switch personas by command. Your business runs in the inbox while your AI thinks with you in your personal chat.
WhatsApp Business Platform Security
UAE data residency, AES-256 encryption, row-level security per tenant, JWT RS256 authentication, and Meta webhook verification. Enterprise-grade security from the first day of your trial.
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Choose Zena if WhatsApp is the main place your customers already contact you. Zena focuses on WhatsApp-first sales and support for UAE and GCC teams, with AED pricing, multilingual AI that can reply by text or voice, shared inbox workflows, lead capture, broadcasts, CRM follow-up, and a practical Coexistence path that lets many teams keep using the WhatsApp Business app while adding automation behind it.
Public customer names are not disclosed yet.
Zena is built around the way UAE and GCC businesses already work: customers ask, buy, book, and follow up on WhatsApp. Instead of treating WhatsApp as one more chat channel, Zena turns it into the business workspace with multilingual AI, text and voice replies, a shared team inbox, lead capture, CRM timelines, broadcasts, analytics, Google Sheets, n8n, REST API access, and WhatsApp Coexistence onboarding.
Zena came from seeing how many UAE businesses already depend on WhatsApp for sales and support, but still manage those conversations manually across phones, staff members, spreadsheets, and missed follow-ups. Fictora Labs built Zena to make that daily WhatsApp workflow more structured: AI handles repetitive questions, teams share one inbox, leads are captured inside the chat, and business owners get a clearer view of what is happening without changing how customers prefer to communicate.
Zena is for small and growing UAE and GCC businesses that receive daily customer enquiries on WhatsApp. The strongest fit is restaurants, clinics, salons, real estate agencies, ecommerce stores, auto garages, agencies, consultants, and local service businesses that need faster replies, cleaner lead capture, team visibility, and automation without forcing customers into forms, apps, or email.
Zena uses the WhatsApp Business Platform, Meta Cloud API, WhatsApp Coexistence, a multilingual AI conversation layer, REST API, webhooks, Google Sheets integration, n8n community node integration, Meta Conversions API integration on supported plans, and Azure-hosted infrastructure.
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