Twicebow Reviews and Details

Questions & Answers

1. What's the story behind Twicebow?

   Twicebow is made by Sextant Studio. We noticed that post-purchase surveys only work in one direction: the store gets useful answers, and the customer who took the time to answer gets nothing. At the same time, most first-time buyers never come back for a second order. Twicebow joins the two: the thank-you page asks a few questions, and the answer earns the customer a reward that brings them back. The name comes from the idea of thanking each customer twice. Twicebow launched on the Shopify App Store in November 2026.

2. What makes Twicebow unique?

   Most post-purchase surveys ask customers for something and give nothing back. Twicebow thanks them twice: once for the order, and again for answering, with a reward for a future order. The reward can show right after the survey or wait until the order is delivered, and repeat orders earn bigger ones. So the same survey that tells you where customers came from also gives them a reason to come back. There are no points programs or customer accounts to set up.

3. Why should a person choose Twicebow over its competitors?

   Choose Twicebow if you want a post-purchase survey that also works on retention. You still get the attribution answers ("How did you hear about us?" plus your own questions), sent to Klaviyo, Google Sheets, CSV or a webhook. On top of that, answering earns a reward you choose, a discount or free shipping, and repeat orders earn bigger ones. You can hold the reward until the order is delivered, so it reaches customers when they are happiest with their purchase, or turn rewards off and run a plain survey. There is a free plan with 100 responses a month, and setup happens in Shopify's checkout editor with no code.

4. How would you describe the primary audience of Twicebow?

   Shopify stores, mostly direct-to-consumer brands, that want to know where their customers come from and get more of them to buy a second time. It fits best when customers can reasonably order again, such as beauty, food and drink, apparel, pet supplies and other consumables. It is built for store owners and small marketing teams who want this without writing code.

5. Which are the primary technologies used for building Twicebow?

   React Router and React with Node.js, PostgreSQL through Prisma, Shopify checkout and customer account UI extensions built with Preact, and Shopify's Admin API and webhooks. It is hosted on Render.