Go to https://trailhead.salesforce.com/help open a Certification Help case and give them as many details as you can, include screenshots if you have. Source: about 1 year ago
It's tough to recommend specifically really without having more background on you personally, but there's lots of ways to get an education (learn real skills) for very cheap. I dropped out of university but got certified in salesforce . Courses are all free on https://trailhead.salesforce.com/en/help, and the tests are only a few hundred dollars. I would say though you'd have to be pretty technically proficient to... Source: about 3 years ago
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