Setmore is a widely recognized player in the appointment scheduling software industry, vying for market share with competitors such as Calendly, SimplyBook.me, Acuity Scheduling, and Doodle. Known for its comprehensive feature set and versatility, Setmore caters to various user groups, from solo entrepreneurs and freelancers to large teams and service-based businesses. Setmore is touted in multiple areas concerning user features, integration capabilities, and support services.
Key Features and Usability:
Setmore is often praised for its rich offering of features that go beyond basic scheduling. Its free version supports up to 20 staff calendars and logins, providing flexibility for teams to manage their schedule and customer appointments effectively. Customers value the platform’s provision for automatic appointment notifications through email and SMS, which is vital for maintaining engagement and reducing no-shows.
Moreover, Setmore supports client interaction via iOS, Android, and web apps, making it accessible and user-friendly across different devices. The contact information storage feature is noted as a favorite among users, facilitating smooth ongoing interactions with regular clients.
Integration and Customization:
One of the standout aspects of Setmore is its capability to integrate seamlessly with over 35 applications including prominent CRM, email marketing, and accounting software like Mailchimp, QuickBooks, Salesforce, Zendesk, and Zoho CRM. For users seeking a booking system integrated with their existing digital infrastructure, Setmore offers plug-and-play solutions for popular website builders like WordPress, Wix, and Weebly, alongside social media platforms like Facebook and Instagram. This adaptability is particularly highlighted in discussions around digital marketing and client engagement strategies.
The customization of public-facing booking pages and integration into existing digital touchpoints provides businesses with the ability to tailor user experience to suit their operational needs. Setmore also supports video meeting integrations through Teleport, enabling smooth transitions to digital venues for consultations and meetings.
Pricing and Support:
Setmore's pricing structure is another feature that enhances its appeal. While offering extensive functionalities for free, its premium plan options come at a reasonable cost of $25 per month or $199 per year. These plans unlock advanced features, providing scalable solutions for growing service businesses.
User feedback generally highlights the attentive customer support available via live chat 24/7 and a comprehensive online support center, which helps users resolve issues and optimize their use of the Setmore platform effectively.
Limitations and Areas for Improvement:
Despite its strengths, some users have pointed out limitations in the flexibility of the platform. For example, users from specific industries such as real estate or rental services sometimes require more tailored functionality—like the ability to set custom add-ons or multiple services within a single booking form. Additionally, some users have requested more nuanced calendar integration features such as enhanced prioritization and keyword tagging, indicating room for growth in Setmore's development roadmap.
Overall, Setmore maintains a strong reputation as a robust, user-friendly appointment scheduling solution suitable for a diverse range of industries and business sizes. Its wide array of integrations, customization options, and competitive pricing make it a formidable choice in the appointment scheduling software landscape.
