ReplyReview is an AI-powered review management software built for UK small businesses and international agencies.
What it does:
AI reply generation โ paste or sync a review and get a professional, on-brand reply in seconds. Choose from multiple tones (friendly, formal, apologetic, concise).
Review inbox โ all your pending reviews from Google, Trustpilot, Tripadvisor, Facebook and more in one place.
Sentiment & theme analysis โ AI scans your reviews to surface what customers love and what's causing complaints, ranked by frequency.
Review requests โ send branded email and SMS requests to customers asking them to leave a review.
Action Center โ prioritised list of reviews that need urgent attention.
Agency dashboard โ manage multiple client accounts from one white-label dashboard.
Chrome extension โ reply to reviews directly from your browser without logging in.
Who it's for: Independent restaurants, hotels, salons, dental practices, tradespeople, estate agents and marketing agencies managing client reputations.
Pricing Free plan available. Paid plans from ยฃ19.99/month with a 7-day free trial. No contracts, cancel any time.
A startup from the United Kingdom that is founded by Samanta Brezina.
AI reply generation
Instant AI-written replies for any review
Platforms supported
Google, Trustpilot, Tripadvisor, Yelp
Review inbox
All pending reviews in one dashboard
Sentiment analysis
Detects wins and issues across reviews
Agency support
Multi-client white-label dashboard
Free trial
7 days, no credit card required
ReplyReview is built specifically for local small businesses who live or die by their online reviews. Unlike US-focused tools that treat Trustpilot and Tripadvisor as afterthoughts, ReplyReview puts Google, Trustpilot, and Tripadvisor front and centre โ with AI replies that sound human and on-brand every time. It takes seconds per review, not minutes.
Most review management tools are built for enterprise and priced accordingly. ReplyReview is designed for independent businesses โ straightforward to set up, no training needed, and a fraction of the cost of tools like Birdeye or Podium. You get AI replies, a full review inbox, sentiment analysis, and an agency dashboard all in one place.
UK small and medium businesses that rely on online reputation to win customers โ restaurants, hotels, salons, tradespeople, dental practices, estate agents, and marketing agencies managing multiple clients.
React, Node.js, PostgreSQL, OpenAI API, Express, Drizzle ORM.
ReplyReview was built after seeing how many small business owners were losing customers simply because they didn't have time to reply to reviews. A single unanswered negative review can cost dozens of future customers. ReplyReview makes it effortless to stay on top of every review, protect your rating, and show customers you care.
Independent restaurants and hospitality businesses across the UK Digital marketing agencies managing review replies for multiple clients Health and beauty businesses including salons and clinics
We have collected here some useful links to help you find out if ReplyReview is good.
Check the traffic stats of ReplyReview on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of ReplyReview on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of ReplyReview's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of ReplyReview on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
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