Anytime, I reach out for support, I am met with friendly and knowledgeable staff within a few minutes, who then focus on my issue until it is solved. I think other companies hire intermediaries whoโs only job is to delay and stall rather than the brand of aggressive pursuit of solving problems that Rad Web Hosting excels with.
I should note that I have a managed server with Rad Web Hosting and the nature of my support requests are not related to any failures or problems with the server or Rad Web Hosting network problems