Optim Reviews and Details

Social recommendations and mentions

• Phishing or legit email from Optimum?

  Or by logging into their account online at optimum.net , placing cursor over Internet and select Security, then select "Phishing Alters". Direct link is here: https://www.optimum.net/pages/phishing-alerts.html. ^Scott. Source: about 3 years ago

• optonline.net email no longer working?

  I've had an optonline.net address for like 15 years but when I sign in now from optimum.net, I get "an unexpected error has occurred" and nothing loads. The address at the top shows as @optimum.net which I never used. Old contacts are still there. Source: about 3 years ago

• reset my router and it defaulted back to its original name

  Hello, I apologize you lost access to your router settings. Please sign out of the optimum.net homepage, clear the cache on your browser, sign back in and check it again. If the issue persists, please send us a PM. Source: over 3 years ago

• To anyone who has questions about their optimum services, just ask me, and will do my best to assist.

  Also, if I sign up just for a cell phone service, does that include an optimum.net email address? Source: over 3 years ago

• Internet options

  Optimum.net is the most reliable one in south/eastern WV. Source: about 4 years ago

• Suddenlink transitioned to Optimum.

  The same username and password you have currently is the same login you'll use on the optimum dashboard, and they should ask you to setup security questions and complete the transition process throught there. If your login you had before doesnt work, they should have you a email with a login to use and information on the transition. Also, make sure youre logging in on the optimum.net dashboard, and not on a... Source: about 4 years ago

• Planning on getting Optimum Internet service, never had home internet before.

  Rather than do the DIY adjustment in 5 minutes myself (as I had with them at my old address) they wanted me to log in to optimum.net and then access the router settings via their proprietary remote web interface, which just never worked...nothing but "sorry, we can't access your settings" errors. Source: about 4 years ago

• help with router compatibility

  My issue is that I would like to port forward to set up a nas and a vpn service. To do this I went to 192.168.1.1, which redirected me to optimum.net. I signed in with my optimum id (after a simple but long process with customer service) and got the "Sorry, we're having trouble accessing your router settings." error. Source: over 4 years ago

• Hosting web server?

  Do you mean that you cannot connect to your modem through its WAN IP? From personal experience I've had to sign in through https://optimum.net, so I don't think you can manage your modem / router through a LAN or WAN IP. In fact, accessing my modem through it's LAN IP just redirects me to optimum's website. Source: almost 5 years ago

• Fiber Router

  You have to access it through optimum.net If you are trying to enable Bridge mode you have to call them for it. Source: almost 5 years ago

• Can I manage my router?

  From what I remember, you have to manage it through optimum.net via your account. They don't let you get direct access. You may want to look at getting your own modem/router because you're paying $10 a month to 'rent' theirs. Pays for its elf after ~1.5 years. Source: about 5 years ago

• Arris SB8200

  3a) When I sign into my optimum.net account it is showing "Your current plan is Optimum 1 Gig". Source: about 5 years ago

• Optimum Clueless on Why I'm Getting 200 Mbps Down when I'm on the 1 Gig Coax Plan

  I work as a Systems Engineer for my employer and I've been with Optimum for my home ISP since December 2020 on their 1 Gig (over coax) internet only plan. Up until last week, I was using their Ubee modem which was getting consistent ~940MbpsDOWN / 50MbpsUP speeds. I DO NOT want to pay $10/month for a modem which I have no control over (GUI modem web-interface on optimum.net has barely any control over any aspect... Source: about 5 years ago