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Officially verified details OpenWhats

Send bulk WhatsApp campaigns, manage every reply in a shared multi-agent CRM and automate lead qualification with an AI chatbot. From $14/month.

OpenWhats

OpenWhats Reviews and Details

This page is designed to help you find out whether OpenWhats is good and if it is the right choice for you.

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Features & Specs

  1. CRM

  2. Chatbot

  3. AI Assistant

  4. Bulk Messaging

  5. SMS integration

  6. WhatsApp Automation

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Questions & Answers

As answered by people managing OpenWhats.
  1. What makes OpenWhats unique?

    Most WhatsApp tools solve one problem: a bulk sender, a shared inbox, or a chatbot. OpenWhats ships all three in a single licence — campaign sending with send-rate control, a multi-agent CRM for the replies, and an AI chatbot that qualifies leads.

    It runs over WhatsApp Web, so there is no Meta business verification, no template approval and no per-conversation fee. Pricing is flat: $14/month or $99/year, with no charge per message, per contact or per agent.

    It also bundles the operational extras teams usually buy separately: phone-number validation, lead extraction from Google Maps, link and QR generation, a status publisher, and a campaign ROI calculator.

  2. How would you describe the primary audience of OpenWhats?

    Small and mid-sized businesses in Latin America and Spain that already sell through WhatsApp and have outgrown doing it by hand.

    Four profiles show up most often:

    • Retail and e-commerce stores sending promotions or order updates to their own customer list.
    • Agencies running campaigns for several clients from one account.
    • Sales teams receiving more enquiries than they can answer one by one.
    • Service professionals — clinics, law firms, coaches — sending appointment reminders and cutting no-shows.

    Typical company: 1 to 20 people, no engineering team, Spanish-speaking, and looking to start without a WhatsApp Business API integration.

  3. Why should a person choose OpenWhats over its competitors?

    Three reasons, and they are about fit rather than superiority.

    1) Cost structure. Most competitors charge per conversation through the official API, or per extra seat. OpenWhats is a flat $14/month with unlimited messages and contacts, so the bill does not grow with your list.

    2) One tool instead of three. A bulk sender, a CRM and a chatbot are usually three separate subscriptions that need syncing by hand. Here they ship together: every reply lands in the same place the campaign was sent from.

    3) No approval process. It runs over WhatsApp Web, so you can send today — no Meta business verification and no template review.

    If you need Meta-approved templates for transactional notifications at scale, the official API is the right choice, and our own guide says so.

  4. What's the story behind OpenWhats?

    OpenWhats started in 2020 from a narrow observation: businesses in Latin America already sold through WhatsApp, but their only options were sending messages one by one, or adopting the official API with its business verification and per-conversation costs. Neither fit a five-person shop.

    So the product was built on a different premise: automate the WhatsApp Web session the business already uses, charge a flat licence instead of per message, and make the interface Spanish-first because that is the language its users work in.

    The CRM and the AI chatbot came for the same reason. Once a business sends a campaign, replies arrive — and handling them in a separate tool defeated the point. Today one licence covers sending, the shared inbox and the assistant.

    The product is still Spanish-first. The English section of the site exists so international buyers can evaluate it before purchasing.

  5. Who are some of the biggest customers of OpenWhats?

    Our customer base is made up of small and mid-sized businesses rather than large enterprises. The most common profiles are retail and e-commerce stores sending promotions and order updates, marketing agencies running campaigns for several clients, sales teams managing inbound enquiries, and service professionals such as clinics, law firms and coaches sending appointment reminders — mostly across Latin America and Spain.

  6. Which are the primary technologies used for building OpenWhats?

    • PHP 8 for the server-rendered web application and the CRM backend
    • JavaScript (vanilla, no SPA framework) for the front-end behaviour
    • Tailwind CSS 4 with a PostCSS and cssnano build pipeline
    • Node.js microservices for the messaging gateway
    • Next.js for the control service
    • MySQL for relational data
    • Desktop client for Windows, macOS and Linux, operating over WhatsApp Web; Windows ships as an MSI installer
    • nginx in front of Apache, behind Cloudflare

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Is OpenWhats good? This is an informative page that will help you find out. Moreover, you can review and discuss OpenWhats here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.