There is a way you could use a few tools (eg. nextup.ai / clearfeed.ai, etc.), to auto-create a ticket for every request from employees on a slack channel. You could further opt-in to route replies from ticketing system to the slack thread, and let your support team work from the support software, while your employees get replies from slack. Source: over 1 year ago
Do you know an article comparing Nextup to other products?
Suggest a link to a post with product alternatives.
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