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Dispute evidence templates & checklists
Dispute evidence templates & checklists
Numbered evidence index + neutral cover summary
Numbered evidence index + neutral cover summary
Shipping & delivery timeline templates
Shipping & delivery timeline templates
It started from a simple observation: when a chargeback or "item not received" claim lands, the evidence a seller needs almost always already exists — it's just scattered across order systems, carrier sites, inboxes, and policies. The scramble to pull it together before a deadline is where good cases fall apart. So we built a consistent structure — templates, a numbered evidence index, a neutral cover summary, plus free tools and guides — to turn that scramble into a calm, repeatable organizing task. The rule from day one: only ever organize genuine records, never fabricate anything, never promise outcomes.
Online sellers who handle their own payment and delivery disputes — independent and small-to-mid-size ecommerce stores, especially cross-border sellers shipping physical goods with tracked delivery. They already keep genuine records but want a repeatable, organized way to assemble them into a clear dispute response (item-not-received, delivered-not-received, transit/customs delays, and similar).
It's built around honesty, not hype. Most chargeback tools promise to "win" disputes — we don't, because the outcome is the cardholder's bank's decision, not ours. What we do is turn the genuine records you already have (orders, tracking, proof of delivery, policies, customer messages) into one clear, indexed, submit-ready evidence package. It's purely organizational and educational: we never create, alter, or submit evidence, and never guarantee outcomes — just a calm, repeatable way to present legitimate records clearly.
Because it's transparent and keeps you in control. You stay the one who reviews and submits your own response — we organize, we don't take over your account or "fight it for you." No outcome promises, no lock-in: one-time template kits ($39–$79), an optional done-for-you organization service, and free tools (deadline calculator, evidence builder, representment letter generator) you can use with no signup.
Built with Next.js, React and TypeScript, styled with Tailwind CSS, backed by PostgreSQL (via Prisma), and deployed on DigitalOcean. Cookieless, privacy-friendly analytics (GoatCounter).
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