klink.cloud
One platform for every customer conversation.
A startup from Singapore, founded by Zin Ko Oo.
One platform for every customer conversation.
A startup from Singapore, founded by Zin Ko Oo.
This page is designed to help you find out whether klink.cloud is good and if it is the right choice for you.
klink.cloud brings calls, WhatsApp, Messenger, LINE, email and live chat into one inbox, with Kai, an AI agent that resolves routine customer questions for you.
klink.cloud is a customer service and contact center platform from KLINK that brings every customer conversation into one place. Phone calls, WhatsApp, Facebook Messenger, Instagram, LINE, Telegram, Viber, email and live chat all arrive in a single shared inbox, with the customer's full history attached before an agent types a word.
Kai, the built-in AI agent, answers customers from your own knowledge base, help articles, PDFs and website, so its replies stay grounded in your content. Kai can take real actions through your APIs, such as checking an order or booking a slot, and hands the conversation to a human agent with the full transcript when it should not answer alone.
For voice, teams can get local virtual phone numbers or bring their own carrier and SIP trunk. Calls run in the same platform as chats, with a browser softphone, call recording, callbacks for missed calls and outbound call campaigns.
Queues, auto-assignment, workflow automation, tickets, SLA rules and CSAT surveys keep work organized. Real-time dashboards track first response time, resolution time, SLAs, sentiment and agent load across every channel.
KLINK is headquartered in Singapore with an office in Bangkok, and klink.cloud is ISO/IEC 27001:2022 certified.
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Call Notes and Call Tags
In order to properly collect customer query, customer can write down notes and create Tags. These data can be review by supervisor or any other team members for future calls in order to provide personlized customer experiences.
Automatically Open Customer Profile
When you Answer the call, it will automatically open customer profile. You can see all previous customer call history, ticket history, & all CRM Contact Details in single page.
Reporting
Agent Call Statistics Agent Call Activity Trunk Activity, Queue AVG Waiting & Talking Time Queue Performance Agent Missed Call Activity Agent Call Summary Satisfaction Survey Agent Status Report CX Interaction Log
Integrations
Social Media Channel, Ecommerce Marketplace and CRM
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