IVPN accounts affected are those using email and password to log in. Accounts created after November 2020 (using account ID as an identifier) are not affected and should be able to log in to http://ivpn.net, IVPN apps and perform account related actions. Source: 9 months ago
There has been no internal change for ports reserved, and we did not receive any reports of similar issues. Please email support at ivpn.net and we'll try and help troubleshoot. Source: 10 months ago
We have a clear money-back guarantee, just email support at ivpn.net and you will get a full refund on your payment. Source: 10 months ago
First, when visiting ivpn.net, it often works for a short period of time, but then times out until hours later. This will be consistent across all devices on my home network. If I go to my phone on cellular, it works perfectly, but only for a bit. It seems like IP addresses are temporarily blacklisted for a few hours or something after a bit of use. Source: 11 months ago
You go to ivpn.net, log in to your account, go to port-forwarding, activate it, read & remember the port that gets activated for you and then put that into your torrent-client to use. Source: 11 months ago
I've locked comments to this topic. If you are a new customer, have questions or concerns about port forwarding or speeds, please consult earlier threads in https://www.reddit.com/r/IVPN/ , or email support at ivpn.net. Source: 11 months ago
Using a VPN should be part of an overall strategy to protect your privacy - but only if you trust the VPN provider more than your ISP. " (source: ivpn.net). Source: 12 months ago
Please reach out to our customer service via email: support at ivpn.net they will help resolve your problem. Source: about 1 year ago
When I visit ivpn.net I get the following - This site can’t be reached. Source: about 1 year ago
Accounts created after November 2020, using account ID as sole identifier are not affected and should be able to log in to ivpn.net, IVPN apps and perform account related actions. Source: about 1 year ago
Please email support at ivpn.net with details (e.g. Operating system, app version, error messages if any), we'll get back to you within a day and suggest a resolution. Source: about 1 year ago
Hi! We did not / do not see any issues with the server on our end. Please try to connect again, if it persists email support at ivpn.net and we can ask for more information, and give specific suggestions on how to troubleshoot. Source: over 1 year ago
My ISP is spectrum and any devices using my spectrum connection cannot load the ivpn.net site and I cannot connect through the ivpn app. Using my mobile carrier(T-mobile) data on my phone I have no problems at all so it seems to me like Spectrum is blocking ivpn? Any suggested work arounds before I waste my time calling spectrum? Source: over 1 year ago
Hi! Please reach out to support at ivpn.net and my colleagues will try and help you out with both issues. Source: over 1 year ago
Hi - this happens sometimes, but not very often. Please contact support at ivpn.net if it's not processed by this time next week (at the 4 week mark) and we'll try to look into it. Source: over 1 year ago
The best I can recommend is shooting an email to support at ivpn.net - we have knowledgable support engineers who will try and help you fix these issues. Source: over 1 year ago
For specific problems like this, we suggest emailing support at ivpn.net, sharing more details ie. OS version, app version, error messages if any. Our support staff will get back to you promptly and help troubleshoot. Source: over 1 year ago
Hey - for specific problems like this your best bet is to email support at ivpn.net. You will get a prompt response and troubleshooting tips for your issue. Source: over 1 year ago
Anyone else having trouble logging into their account at ivpn.net? I can't get in there. Tried on cellular and WiFi. Source: over 1 year ago
If you notice anything different (eg. Ping times are not renewed after reopening the server list), we need to investigate it. For that you need to 1) Enable debug logs 2) Reproduce the issue 3) Email support at ivpn.net with brief explanation and files from folder C:\Program Files\IVPN Client\log attached. Source: almost 2 years ago
I just started using ivpn.net about a month ago. It's somewhat anonymous as they don't have my email address as they have a way to generate account id's without requiring emails. I get their Pro version which is US$10/month. Source: about 2 years ago
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