You can also try live chat on insta360.com for an immediate reply. Source: 5 months ago
I was about to place my x3 order from insta360.com and noticed that water damage is not covered by their extended warranty. Is that correct? I read through the ts&Cs on other sellers and settled on BestBuy. I called to double-check, their service is only $50 for 2 years and $90 for 4 years. BB covers water damage and they have no detectable, and no limit on the number of claims. Does anyone have any experience... Source: over 1 year ago
It's been listed on insta360.com as "coming soon" since the release of the One RS. Any time frame? Or it is coming out when the Two RS comes out? Source: almost 2 years ago
They do have some items on Amazon but not a ton. It seems like shipping is $18 per product and not based on weight. I buy the stuff on Aliexpress, and the card reader I just got had free shipping as do quite a few of the products. The total cost was $55.04, the extra $5.05 was sales tax. They are also located in China so shipping time is the same. I could have sworn that Aliexpress was listed on the store... Source: over 2 years ago
I am already talking to support staff at insta360.com. I just hoped somebody here might have an advise or something. Source: over 2 years ago
I'm in the same boat as the op, made me a little nervous but looked into it and it's legit. Purchased on 4-2 and it's still in China, waiting for the latest update hoping it's on a plane. I didn't notice until 2 days later that when you are on insta360.com and hover over the 'Store' button (don't click on it) a drop-down appears and their Amazon store is listed. Had I seen that I would have ordered from there... Source: about 3 years ago
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