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HelpWire

HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere.

HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients' computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits.

HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.

Top HelpWire features:

Easy session initiation Support for multiple workstations Cross-platform connections Multi-monitor viewing Drag-and-drop file transfer Integrated chat Team invitations Client directory

HelpWire is a product of Electronic Team, Inc., a technology development company based in the US. Founded in 2001, Electronic Team, Inc. stands as a leading expert in the tech industry.

5.0
(7 reviews)
Pricing:
  • Free
  • Free Trial
Platforms:
  • Windows
  • MacOS
  • Web
  • Linux
Visit website Alternatives Status Page
#Customer Support #Remote Desktop #Remote PC Access #Remote Control #Remote Work Tools #Remote Support #Live Chat #Chat Support #Customer Support Chat
HelpWire

HelpWire Reviews and details

Screenshots and images

  • HelpWire Landing page
    Landing page //
    2023-08-17

Features & Specs

  1. Invite Team Memebers

    Unlimited

  2. Multiplatform

    Windows, MacOS, Linux

  3. Remote Control

  4. Support Chat

  5. Client Management

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Videos

HelpWire: Simplify Remote Support with Instant Desktop Control

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Reviews

  1. User avatar
    Olivia_Sass
     
    Efficient, uncomplicated remote support solution

    Running a startup, I need tools that are efficient and uncomplicated. HelpWire has been a pleasant surprise. The way it fits into our day-to-day operations is impressive. We used it mostly internally for system administrative tasks, but recently tried HelpWire for occasional remote support sessions with our clients. So far so good.

    👍 Pros:    Essay to use|Excellent features
  2. User avatar
    LewEmma
     
    Good app, works well

    I've used HelpWire for a few months in our IT support team. The ease of accessing multiple workstations remotely has significantly improved our efficiency.

    👍 Pros:    Easy user interface|Excellent features
  3. User avatar
    Kate_Ellis
     
    HelpWire is a solid choice

    HelpWire is a solid choice for IT support. It combines ease of use with powerful features like drag-and-drop file transfer and multi-monitor viewing.

    👍 Pros:    Powerful features
  4. CliffJones avatar
    CliffJones
     
    A handy and useful tool

    Using HelpWire has made my job at the help desk much more manageable. The integrated chat and file transfer features are particularly useful.

    👍 Pros:    Great features|Easy to use|Free
  5. User avatar
    NickL
     
    A reliable and handy app

    For our small business, HelpWire has been a cost-effective solution for remote IT support. Easy to integrate and very efficient.

    👍 Pros:    Easy to use|Free
  6. User avatar
    RonCelar
     
    Highly helpful at work

    I've been using HelpWire since the release, and it's consistently reliable. The updates keep improving the experience, and the support for multiple workstations and displays is invaluable.

  7. Luissa avatar
    Luissa
     
    Excellent tool for remote access

    I've been using HelpWire in our MSP for a few months. The cross-platform connections are seamless. No limitation on the session duration is a standout feature, making it easier to manage complex tasks.

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Questions & Answers

As answered by people managing HelpWire.

  1. Why should a person choose HelpWire over its competitors?

    HelpWire is free product, which main goal is to be as simple and intuitive as possible. The connection is seamless, with on-the-fly unique generated client app, that does not require IDs and Passwords to authenticate. HelpWire is truly a one-click solution for remote control.

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helpwire.app

This is an informative page about HelpWire. You can review and discuss the product here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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