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HelpRabbit

An AI agent answers your customers from your own docs, and your team takes what it can't. Website chat, email and calls in one inbox. Free to start.

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HelpRabbit

HelpRabbit Reviews and Details

This page is designed to help you find out whether HelpRabbit is good and if it is the right choice for you.

HelpRabbit is a help desk for small and growing teams. Website chat, email and calls land in one inbox, and Tim, the built-in AI agent, answers first.

How it works

  • Tim learns your website, help docs, Q&A and solved tickets. He answers customers in their own language and links the page he used.
  • When a question needs a person, it goes to your team as a ticket with the whole conversation attached. If the customer has left the site, your reply reaches them by email.
  • Your team works from one inbox: assign, tag, add notes, snooze, and draft replies with Tim's help.

What's included

  • A live chat widget you style to match your site
  • Email ticketing: forward your support address and every email becomes a ticket
  • Voice and video calls from the widget, plus booked calls
  • A help center customers read and Tim learns from
  • Forms, proactive messages, analytics and a live view of who is on your site
  • Skills: Tim can look up a customer's plan and invoices in Stripe, or call your own API
  • A REST API, webhooks and an MCP server, so Claude, ChatGPT or Cursor can work your inbox

Pricing

Free for unlimited agents, with 50 AI answers a month. Paid plans are flat for the whole team: Plus $29, Premium $99 and Unlimited $249 a month. No per-seat fee and no charge per AI resolution. Every new workspace gets 14 days of Premium.

Listed in

Help Desk Live Chat Customer Support Customer Support AI Help Desk And Ticketing

Features & Specs

  1. Live Chat

    A chat widget for your site. A teammate can join the same thread Tim started.

  2. AI Agent

    Tim answers from your site, docs and solved tickets, in the customer's language.

  3. Ticketing

    Chat, email and form tickets in one shared inbox, with assignment, notes and SLAs.

  4. Voice and Video Calls

    Visitors call from the widget. Answer in the browser, the desktop app or the phone app.

  5. Knowledge Base

    One help center that customers read and Tim learns from.

  6. API

    REST API, webhooks and an MCP server for Claude, ChatGPT and Cursor.

Questions & Answers

As answered by people managing HelpRabbit.

  1. What makes HelpRabbit unique?

    Most help desks sell the AI separately and charge for every answer it gives. In HelpRabbit the AI agent, Tim, is part of the product on every plan, the free one included, and there is no fee per resolution.

    The other difference is that chat and tickets are one conversation. A visitor asks Tim in the widget, and if they need a person, the same thread goes to your team with everything already said. If the visitor has left the site, your reply reaches them by email. Nobody has to repeat themselves.

  2. Why should a person choose HelpRabbit over its competitors?

    • Free for unlimited agents, so adding a teammate never raises the bill.
    • Paid plans are flat for the whole team ($29, $99 or $249 a month), with no per-seat fee and no charge per AI resolution.
    • Tim answers from your own site and docs, and hands off to a person with the conversation attached.
    • Chat, email tickets, calls, a help center and analytics are one product, not three tools stitched together.
    • Setup takes an afternoon: paste one script tag, and Tim reads your site while you pick a colour.

  3. How would you describe the primary audience of HelpRabbit?

    Small and growing teams that support customers through their website: SaaS companies, online stores, agencies and service businesses. It fits teams of one to a few dozen people who want an AI agent to take the repeat questions without paying per seat or per answer.

  4. Which are the primary technologies used for building HelpRabbit?

    • Laravel (PHP) on the backend, MySQL for data and Redis for caching
    • React and Tailwind CSS for the dashboard
    • A plain JavaScript widget that loads on any website
    • Centrifugo for realtime updates and LiveKit for voice and video calls
    • Electron for the desktop app and React Native for the Android app

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Is HelpRabbit good?

External links

We have collected here some useful links to help you find out if HelpRabbit is good.

  • Public traffic stats of HelpRabbit

    Check the traffic stats of HelpRabbit on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.

  • Domain Rating (DR)

    Check the "Domain Rating" of HelpRabbit on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of HelpRabbit's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.

  • Domain Authority (DA)

    Check the "Domain Authority" of HelpRabbit on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.

  • Public opinion on Reddit

    The latest comments about HelpRabbit on Reddit. This can help you find out how popualr the product is and what people think about it.

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Is HelpRabbit good? This is an informative page that will help you find out. Moreover, you can review and discuss HelpRabbit here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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