This page is designed to help you find out whether Hay.chat is good and if it is the right choice for you.
Hay handles your support tickets end to end. Most AI tools just chat about the problem or point your customer to an FAQ article. Hay resolves the query itself.
It plugs into Shopify, WooCommerce, Zendesk, Stripe, HubSpot and the rest, then takes care of the stuff that buries support teams: refunds, order lookups, customer record updates, the same twenty questions you answer every day. Your team gets time back for the work that moves the business.
Setup is quick. Hay learns from the support docs you already have, and you guide it with plain-language playbooks instead of code or visual flow builders. No engineers required.
Hay also guards against hallucinations. Before every reply, it verifies the answer is drawn from your documentation, nothing else. If confidence drops, the conversation goes to a human with full context.
A growing library of actions across the integrations your store already runs on. Works on WhatsApp, Instagram, web chat and email.
The managed version is priced on resolved queries, but we bundle them into a flat monthly fee. Your bill stays predictable even when ticket volume spikes. No per-seat charges. No surprise AI surcharges.
Source-available. EU hosted.
Listed in
Pricing model
Based on resolved customer queries. Resolutions are bundled into a flat monthly fee. This way, your bill stays predictable when ticket volume spikes. No per-seat charges. No surprise AI surcharges. Tiers from €50 to €2,725.
Free trial
Generous 30 day trial, with no credit card required. Connect your store, run real tickets, see whether it works on your data before you pay anything.
Deployment
Use the managed EU version, or self-host on your own infrastructure. Same code either way.
Licence
Source-available under the Hay Community Licence v1.0 (similar to Elastic License 2.0 and n8n's Sustainable Use License).
AI architecture
Built on the Model Context Protocol. Hay takes real actions in your connected systems. It processes the refund and looks up the order instead of explaining how the customer should do it themselves.
Hallucination control
Every reply is verified against your documentation before it's sent. If confidence drops, the conversation routes to a human with full context.
LLM support
Model-agnostic. Run on OpenAI, Anthropic, Mistral, Llama, DeepSeek, or whichever model fits your cost and quality requirements. No lock-in.
Channels
WhatsApp, Instagram, web chat, email. The places your customers already message you.
Setup
Hay learns from your existing support docs. You guide it with plain-language playbooks. No engineers required.
Human handoff
Built-in escalation with full conversation context. Your team picks up where Hay left off, customer doesn't have to repeat themselves.
White-label
Your branding, your tone, your domain. Customers see your business, not Hay.
Data residency
EU hosted. Matters when your customers, or your DPO, are based there.
Compliance
GDPR-ready. EU hosting plus source-available code means your security team can audit how data flows.
API access
REST API for everything Hay does. Build on top, automate around, integrate with whatever isn't already a native plugin.
We're early. We're working with a small group of pilot partners across European e-commerce and SaaS, but we don't publish their names without permission. If you're evaluating Hay, this is the moment to talk to us. You'll get the founders on the call instead of an SDR. And you'll shape what we build next.
Most AI customer service tools answer questions. They sit on top of your knowledge base, summarise docs, deflect tickets. The customer still waits for a human to do the actual work: process the refund, look up the order, update the account.
Hay does the work. It's built on the Model Context Protocol, an open standard that lets AI tools talk to other systems. So Hay plugs directly into Shopify, WooCommerce, Stripe, Zendesk, HubSpot, and the rest of your stack. When someone asks for a refund, Hay processes it. When they ask where their order is, Hay checks the carrier and replies. No ticket gets queued for a human to close later.
It's also source-available, EU-hosted, and you can read the code. Self-host if you want. Audit how decisions get made. Nothing's hidden.
A few honest reasons.
Pricing. The industry's converging on roughly $1 per resolution (Intercom Fin, Gorgias, HubSpot Breeze are all in that range), even though the underlying inference costs a few cents. Hay bundles resolutions into flat monthly tiers from €50 to €2,000, with overages between €0.01 and €0.20. Your bill stays predictable as your AI gets better.
EU hosting. We run on infrastructure in the EU. With AI Act enforcement landing in August 2026 and most US-headquartered competitors still routing data through the US, this matters more than it used to.
Transparent code. You can read how Hay makes decisions. You can self-host if you'd rather keep everything in-house. Most alternatives are closed boxes.
Setup. Plain-language playbooks instead of node-based flow builders. You teach Hay the way you'd onboard a new team member.
What we won't claim: that we're cheaper than every competitor, or that nobody else takes actions. Both have changed. But the full combination still hasn't shown up elsewhere: pricing predictability, EU hosting, source-available code, and action-taking AI.
Mostly European e-commerce companies between 15 and 50 people, doing €2M to €8M in revenue, handling 1,500 to 3,000 support tickets a month. They're usually on Shopify or WooCommerce, often with Zendesk or a shared inbox.
Two or three people on the support team, with a founder or Head of Support making the buying call.
They've usually tried one of two things. A basic chatbot that deflected without resolving, which made customers angrier. Or Intercom or Gorgias at per-resolution pricing, which gave them sticker shock as volume grew.
B2B SaaS teams of similar size also use Hay for billing questions, password resets, and account changes. Our first paying customer is a Norwegian B2B SaaS, so that segment is real even if e-commerce is the bigger market.
We kept running into the same pattern in customer support. About 80% of every team's tickets are repetitive (where's my order, how do I get a refund, can you reset my password) and 20% are the complex cases that drive loyalty and revenue. The Pareto principle, basically.
The existing tools all attacked the wrong end. They either hid the 80% behind a chatbot that couldn't resolve anything, or they charged enterprise prices that only made sense if you already had enterprise volume. The AI side was mostly black boxes too. Opaque models, mystery pricing, your data going somewhere you couldn't see.
We thought there was a clearer path. Build it on MCP so it could take real actions across the systems support teams already use. Keep the code transparent. Host in the EU. Price it so the bill doesn't punish you for growing.
That's Hay. Still early, still being shaped by the teams using it.
The stack: Frontend: React with TypeScript, TailwindCSS, Zustand for state. Backend: Node.js with Express, PostgreSQL, Redis for caching and real-time, Bull for job queues. Infrastructure: Docker, Kubernetes, GitHub Actions. EU-hosted on DigitalOcean. Integrations: Built around the Model Context Protocol. 177 actions across nine integrations including Shopify, WooCommerce, Zendesk, Stripe, HubSpot, plus channel connectors for WhatsApp, Instagram, web chat, and email. Models: Hay is model-agnostic. It runs on OpenAI, Anthropic, Mistral, Llama, DeepSeek, and others. No lock-in to one provider. Licence: Source-available under the Hay Community Licence v1.0, structurally similar to Elastic License 2.0 and n8n's Sustainable Use License.
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Check the traffic stats of Hay.chat on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
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Check the "Domain Authority" of Hay.chat on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
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Is Hay.chat good? This is an informative page that will help you find out. Moreover, you can review and discuss Hay.chat here. The primary details have not been verified within the last quarter, and they might be outdated. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.
