Software Alternatives & Reviews

Freshdesk Messaging

Freshdesk Messaging (Formerly Freshchat) is an AI-powered customer messaging software used by businesses of all sizes to offer digital-first customer service across various channels like WhatsApp, AppleBusinessChat, Facebook, website, mobile app..

Freshdesk Messaging is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key Value Propositions Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshdesk Messaging's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshdesk Messaging offers:

Unified inbox experience to manage conversations across digital channels Best-in-class AI chatbots that focus on intent and engagement Proactive messaging using hyper-targeted rich media campaigns Intelligent load balancing and auto-routing capabilities Seamless integrations via a rapidly growing app marketplace and custom APIs Highly resilient architecture built on AWS and certified with industry compliances


Pricing:
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Freshdesk Messaging Alternatives

The best Freshdesk Messaging alternatives based on verified products, community votes, reviews and other factors.
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  1. Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

  2. LiveChat - premium live chat software with a built-in help desk feature. Approach customers directly on the website, make connections and drive more sales using LiveChat.

    paid Free Trial $16.0 / Monthly (1 seat)

  3. LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.

    freemium $15.0 / Monthly (Ticket)

  4. Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

  5. Hassle free live chat re-imagined for business growth

  6. tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

  7. Zendesk is a beautiful, lightweight help-desk solution.

  8. Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

  9. Birdeye helps businesses grow through happy customers.

    paid Free Trial $299.0 / Monthly

  10. HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

  11. Bitrix24 is a free (for small businesses) social enterprise platform. It is a united work space which handles the many aspects of daily operations and tasks. Create your own social intranet in minutes!

    freemium $69.0 / Monthly (6 users / 50 GB / CRM+)

  12. Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software.

  13. Industry's first context-aware Helpdesk Software

    freemium $12.0 / Annually ($12 USD/monthly on Annual Subscription.)

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This list was published on | Author of Freshdesk Messaging's details: | Publisher: SaaSHub
Categories: Customer Support, Live Chat, Whatsapp CRM