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Email Meter

Email Meter is the email analytics teams on Gmail and Microsoft 365 don't get from their inbox: response times, SLA compliance, email volume and workload per person, including across shared mailboxes.

Email Meter is the email analytics teams get when Gmail and Microsoft 365 don't tell them enough. It connects to your existing Google Workspace or Outlook accounts and shows how your team actually handles email, without changing the way anyone works.

You can see first response time, average and median response time, SLA compliance, email volume, busiest hours, thread length and how the workload is split across the team. Email Meter also reports on shared mailboxes on both Gmail and Outlook, so you can tell who is carrying the load and whether you are hitting your response time targets. Most inbox analytics tools only do this for individual mailboxes.

Dashboards are easy to read and easy to share, reports can be scheduled, and a BigQuery connector handles email at enterprise scale. Teams use Email Meter to rebalance workload, set and monitor SLAs, speed up customer replies and run weekly reviews based on what really happened.

Email Meter is used by teams at companies like Fujifilm and Avery Dennison. The results are concrete: Payday HCM cut its average response time from 5 hours to 2 hours, Entirety improved by 48 percent and Fujifilm by 30 percent. There is a free plan to start with, and paid plans for bigger teams and enterprise needs.

Best for support, sales and customer success teams on Gmail or Microsoft 365 who want to track response times, SLA compliance and workload, including across shared mailboxes.

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Pricing:
Platforms:
  • Web
  • Browser
  • GMail
  • Outlook
  • Google Chrome
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Email Meter

Email Meter Reviews and Details

This page is designed to help you find out whether Email Meter is good and if it is the right choice for you.

#Email Analytics #Email Management #Customer Service #Productivity #Reporting & Dashboard #Business Intelligence #Sales Analytics #Shared Inbox

Screenshots and images

  • Email Meter Fully customizable dashboard, track the metrics that matter to your team, your way
    Fully customizable dashboard, track the metrics that matter to your team, your way //
    2026-06-08
  • Email Meter Monitor SLA compliance per mailbox, see what's at risk and what's breached before it impacts your customers
    Monitor SLA compliance per mailbox, see what's at risk and what's breached before it impacts your customers //
    2026-06-08
  • Email Meter AI-powered sentiment analysis identifies which customers need attention, by company, topic, and email
    AI-powered sentiment analysis identifies which customers need attention, by company, topic, and email //
    2026-06-08
  • Email Meter AI analyzes sentiment signals from your CRM-connected accounts to identify which customers are at risk, and why, before they churn
    AI analyzes sentiment signals from your CRM-connected accounts to identify which customers are at risk, and why, before they churn //
    2026-06-08
  • Email Meter AI detects potential escalations before customers ask for manager involvement, churn risks, legal threats, and tone issues flagged automatically
    AI detects potential escalations before customers ask for manager involvement, churn risks, legal threats, and tone issues flagged automatically //
    2026-06-08

Features & Specs

  1. Response Time Tracking

    Measures first response time, average and median response time, so teams can see how fast they reply and where to improve.

  2. SLA Compliance Monitoring

    Tracks the share of emails answered within your target window, with configurable SLA targets for the team.

  3. Shared Mailbox Analytics

    Reports on shared mailboxes on both Gmail and Outlook, so managers can see who is handling what and whether the team is meeting its SLAs.

  4. Workload Distribution

    Shows email volume sent and received per person, revealing who is overloaded and who has capacity.

  5. Industry Benchmarking

    Compares your team's response times and email activity against industry benchmarks, so you know if you are ahead or behind.

  6. Email Sentiment Analysis

    Analyzes the tone of incoming emails so teams can spot frustrated or urgent messages and prioritise them.

  7. Top Senders and Contacts

    Identifies who your team exchanges the most email with, internally and externally.

  8. Internal vs External Email Breakdown

    Separates internal team email from customer-facing email, to show where time really goes.

  9. Gmail and Microsoft 365 Support

    Connects to Google Workspace and Microsoft 365, with analytics for both Gmail and Outlook in one place.

  10. Custom Dashboards and Scheduled Reports

    Build dashboards around the metrics that matter and send reports to the team automatically on a schedule.

  11. BigQuery Connector for Enterprise

    Analyzes large volumes of email at enterprise scale through a BigQuery integration.

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Questions & Answers

As answered by people managing Email Meter.

  1. What makes Email Meter unique?

    Email Meter gives full team email analytics across both Gmail and Outlook in one place, including shared mailbox analytics, which many inbox analytics tools only offer for individual mailboxes. It tracks first response time, SLA compliance, workload and volume automatically, and adds industry benchmarking and email sentiment analysis. Teams get the picture that Gmail and Microsoft 365 do not show natively, without changing how they work.

  2. Why should a person choose Email Meter over its competitors?

    Choose Email Meter if you want complete team email analytics across both Gmail and Outlook, including shared mailboxes, with response times, SLA compliance, workload and industry benchmarking. It sets up in minutes, works without changing your inbox, and has a free plan. Tools focused on a single platform, individual inboxes only, or live SLA timers alone cover less ground.

  3. What's the story behind Email Meter?

    Email Meter started out as Gmail Analytics, built to solve a simple problem: Gmail and Outlook do not show teams how they really handle email, such as response times, SLAs and workload. It grew into a full email analytics platform for Google Workspace and Microsoft 365, now used by teams around the world to measure and improve how they communicate.

  4. Who are some of the biggest customers of Email Meter?

    Fujifilm, Avery Dennison, Diversey, Outreach, Ray White

  5. Which are the primary technologies used for building Email Meter?

    Email Meter connects to Google Workspace (Gmail) and Microsoft 365 (Outlook) through their official APIs, and uses Google BigQuery to process and analyze email metadata at enterprise scale.

  6. How would you describe the primary audience of Email Meter?

    Support, sales and customer success teams that handle customer email on Gmail or Microsoft 365 and need to track response times, SLA compliance and workload, including across shared mailboxes. It is used by teams of all sizes, from small businesses to large enterprises such as Fujifilm and Avery Dennison, and especially by managers who want to see how their team handles email.

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Is Email Meter good?

Email Meter is generally considered a good tool for businesses and individuals who need detailed analytics and insights into their email activity.

Why choose Email Meter?

  • The platform offers detailed reports and metrics on email usage, response times, and workflow efficiency, which can be valuable for improving productivity and communication. Its integration capabilities with popular email services like Gmail make it accessible and easy to implement without significant changes to existing workflows.

Recommended for

  • Business managers looking to improve team email productivity
  • Individuals who want a deeper understanding of their email habits
  • Organizations needing to ensure compliance and monitor communication patterns
  • Teams aiming to optimize their internal and external email communications

External links

We have collected here some useful links to help you find out if Email Meter is good.

  • Public traffic stats of Email Meter

    Check the traffic stats of Email Meter on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.

  • Domain Rating (DR)

    Check the "Domain Rating" of Email Meter on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Email Meter's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.

  • Domain Authority (DA)

    Check the "Domain Authority" of Email Meter on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.

  • Public opinion on Reddit

    The latest comments about Email Meter on Reddit. This can help you find out how popualr the product is and what people think about it.

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Is Email Meter good? This is an informative page that will help you find out. Moreover, you can review and discuss Email Meter here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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