Ecsow Reviews and Details

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Features & Specs

1. Increased Efficiency

   Ecsow allows businesses to automate their dialing processes, which can lead to increased productivity and efficiency by quickly connecting agents with potential customers.

2. Scalability

   The software can be used by businesses of various sizes, allowing them to scale their operations without needing significant changes to their workflow.

3. Cost-Effective

   Ecsow offers competitive pricing compared to other dialing solutions, making it accessible for small to medium-sized businesses looking for cost-effectiveness.

4. Features

   Provides a range of features such as predictive dialing, CRM integration, and call recording, which can enhance customer interaction and improve call management.

5. Ease of Use

   Designed with a user-friendly interface, Ecsow is relatively easy to set up and operate, reducing the learning curve for new users.

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Reviews

1. 

   Max

   5 days ago
    

   Cheaper and Pay as you go

   Most of our volume is not a conversation. It is "your appointment is tomorrow at 10" played to whoever picks up. Doing that manually with three people is impossible at our volume. Ecsow's voice broadcast mode pushes a prerecorded message out over our SIP trunk and only flags the calls where a live person wants to talk. The voice drop button lets the agent move to the next call while the message is still playing, which is a small feature that saves a real amount of time.

2. 

   Jarod Glant

   almost 6 years ago
    

   Don't Use it Production. It's a series of issues everyday

   DON"T USE THIS IN PRODUCTION. IT FAILS 7/10 in doing its job. I've been trying their subscription from time to time just to test if they have improved or not for the past 3 years. Although I stopped using it in production in the first few days after finding that it's a waste of money, time, and more importantly your Agents, as well as your customers, will hate you. I'm back to using Goautodial.

   here are major issues I've discovered in ecsow dialer that they never fixed. issues are more but these are just major ones that you'll face a lot. 7/10 times you'll have issues.

   Competitors: GoAutodial, VICIdial Contact Center Suite

   Pros:    On premise dialer

   Cons:    1) it gets confused in deciding if a call is an answering machine or a real person|2) very often transfers the call in between while the person is hearing the recording. and the person has not even pressed 1 yet.|3) often plays answering machine recording to a live person and vice versa which confuses our clients and makes a bad reputation of our business.|4) disconnects sip a lot( 60% time and efforts it consumes in time logout and reconnecting|5) sometimes it never plays any recording while the person on the other side dies out of saying hello 100 times.|6) very often it transfers answering machines to agents even when all the changes in settings have been done appropriately to make sure amd calls receive their recording. and live calls theirs|7) it invites negative reviews from customers on the website. customers getting frustrated and asking to fix stupid dialer.

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