DoppleDesk
A free help desk for small organizations and real-time collaboration. 20 agents free as long as you maintain ticket flow.
A startup from the United States that is founded by Duralumin Here.
A free help desk for small organizations and real-time collaboration. 20 agents free as long as you maintain ticket flow.
A startup from the United States that is founded by Duralumin Here.
This page is designed to help you find out whether DoppleDesk is good and if it is the right choice for you.
DoppleDesk gives small teams a clean, easy-to-use ticketing queue for tracking support requests. Teams can create a free, branded public portal where anyone can submit a ticket without creating an account. Templates and custom fields allow one portal to support different request types.
Agents sign in to a shared workspace where they can view, assign, snooze, comment on, and close tickets from any device. They receive in-app alerts for assignments, mentions, and updates via a notification bell.
DoppleDesk is designed around its free tier: up to 20 agents and 50 active tickets, with no per-seat charges or time limit. Paid Plus and Pro plans add more agents, tickets, templates, and portals at flat rates paid monthly (or annually, with a discount). Built-in CSV export, optional daily or weekly backup emails, and configurable retention rules make it easy to keep records or clear out older tickets automatically. We'll never delete open tickets: if you reach the limit, you can upgrade for more space or delete tickets yourself to make more space again.
DoppleDesk stands out for teams that want a straightforward ticketing system without the per-seat pricing or heavy onboarding typical of larger help desks. Its free tier is built to be usable long-term for small organizations, and its flat-rate upgrades keep costs predictable as a team grows.
Listed in
Free Version Available
Offers a forever-free plan for 20 agents and 50 in-system tickets.
Browser-Based
Runs entirely in your browser.
Pricing Model
20 free agents in exchange for an in-system cap of 50 tickets; make more space with easy, automatic export.
Assignees
Take a ticket from the queue yourself or give it to someone else.
Data Export
Can export CSV or JSON at any time and automate export emails.
Portals
Customize your user-facing portal with your branding.
Templates
Set required fields for different issues so you get exactly the information you need.
Mentions and Comments
Receive notifications within the website and keep track of what's been done.
Easy to Use
Designed for quick set-up and intuitive use for users of all skill levels.
Affordable Pricing
Upgrade tiers are charged at a low, flat rate, not per-seat.
Dark Mode
Dynamic by default and manually toggleable.
Mobile-Friendly
Specially-designed mobile view with all the features of the desktop view.
DoppleDesk is quick to set up and easy to use. It doesn't charge for features you'll never use and has a modern, user-friendly design.
Most Help Desk software only provides 5 or fewer free agents and charges per-seat beyond that, but DoppleDesk provides 20 free agents and flat monthly or annual pricing for higher subscription tiers. In exchange, the free plan supports holding 50 active tickets (open and closed) in the system at once. This gives small organizations the flexibility to retain the most recently closed tickets (in case they need to be reopened or referenced) while clearing out older ones as space gets low; this can be entirely automated within DoppleDesk with just a click. You can also set DoppleDesk to email a daily or weekly download link of tickets deleted from the system if you need external records.
DoppleDesk is targeted towards small organizations, especially those who need many agents but don't handle a corporate-level ticket flow. These include mission-based organizations, community groups, school clubs, faith groups, and more.
DoppleDesk is browser-based software (SaaS), so you don't need anything extra to use it besides your browser (Firefox, Chrome, Safari, Edge, etc.). You can use it on your computer, smartphone, or tablet.
DoppleDesk's guiding principle is that of the "Doppler Effect", in which a car goes woosh as it zips by you. DoppleDesk provides an inviting portal that'll capture the issue as it approaches, gives you the tools to collaborate and fix it, and then lets you release it from the system entirely once you're finished. It's a flexible, simple queue that stays out of the way.
We have collected here some useful links to help you find out if DoppleDesk is good.
Check the traffic stats of DoppleDesk on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Check the "Domain Rating" of DoppleDesk on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of DoppleDesk's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Check the "Domain Authority" of DoppleDesk on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
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