Software Alternatives & Reviews

Zoom VS Intercom

Compare Zoom VS Intercom and see what are their differences

Zoom logo Zoom

Equip your team with tools designed to collaborate, connect, and engage with teammates and customers, no matter where you’re located, all in one platform.

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • Zoom Zoom AI Companion
    Zoom AI Companion //
    2024-02-05
  • Zoom Zoom Team Chat
    Zoom Team Chat //
    2024-02-05
  • Zoom Zoom Meetings Persistent Team Chat
    Zoom Meetings Persistent Team Chat //
    2024-02-05
  • Zoom Zoom Clips
    Zoom Clips //
    2024-02-05
  • Zoom Zoom Phone
    Zoom Phone //
    2024-02-05
  • Zoom Zoom Mail - Email Compose with Zoom AI Companion
    Zoom Mail - Email Compose with Zoom AI Companion //
    2024-02-05
  • Zoom Zoom Contact Center
    Zoom Contact Center //
    2024-02-05
  • Zoom Zoom Platform Analytics
    Zoom Platform Analytics //
    2024-02-05
  • Zoom Zoom Whiteboard
    Zoom Whiteboard //
    2024-02-05
  • Zoom Zoom Events
    Zoom Events //
    2024-02-05
  • Zoom Zoom Rooms - Intelligent Director
    Zoom Rooms - Intelligent Director //
    2024-02-05

Equip your team with the communication and collaboration tools they crave including team chat, video conferencing, phone, email, and calendar all in one platform.

Share, connect, and engage with teammates no matter where you’re located with the tools you need like docs, notes, whiteboards, and video clips.

Make teamwork more meaningful across hybrid teams with modern collaboration solutions designed for teams like yours like meeting room systems, digital signage, and employee communications.

  • Intercom Landing page
    Landing page //
    2023-07-05

Zoom

Website
zoom.us
$ Details
freemium $15.99 / Monthly (Pro - Great for Small Teams)
Platforms
Mobile Desktop
Release Date
2011 June

Zoom videos

More than Zoom

More videos:

  • Review - Zoom Review: is This a Cheaper Webinar Software Alternative?
  • Review - A Review of Zoom.us for Teaching Online Lessons
  • Tutorial - How To Use Zoom (plus Breakout Groups) -- Favorite Video Conferencing Platform

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to Zoom and Intercom)
Video Conferencing
100 100%
0% 0
Customer Support
0 0%
100% 100
Group Chat & Notifications
CRM
0 0%
100% 100

User comments

Share your experience with using Zoom and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoom and Intercom

Zoom Reviews

  1. Zoom is a video conferencing app that simplifies online meetings, allowing users to connect seamlessly through video, audio, and chat features. It offers a user-friendly interface, reliable performance, and various functionalities like screen sharing, breakout rooms, and recording options. However, occasional connectivity issues or fatigue from long meetings may be encountered. Overall, Zoom serves as a versatile tool for virtual collaboration and communication.

  2. An incredible platform to conduct meetings

    User friendly interface and a good platform to arrange professional meetings

    👍 Pros:    Easy user interface
  3. "In covid-19 days this app help me a lot"

    Features of this app is best while taking classes screen sharing, voice and many more. Easy to use because showed al features very clear. They really support their users and their features are frequent and implemented when you are using it.

    🏁 Competitors: GoToMeeting
    👍 Pros:    User-friendly|Easy to use|Multi-person meetings
    👎 Cons:    Download protection

6 Webex Alternatives You Can Switch to in 2022
Its popularity spiked a couple of years ago, which made Zoom a target of cybercriminals. If you are worried about cybersecurity and using Zoom, you should get more familiar with all known Zoom security issues.
Source: www.stork.ai
8 Tools You Need For Working Remotely in 2022
Therefore, it is very important that the messenger has a user-friendly interface and, preferably, that it be free. Telegram is excellent for these purposes. In addition, the developers have recently added the possibility of video conferencing, so it can replace popular Zoom.
Source: hackernoon.com
Microsoft Teams Vs Clariti: Which one should you choose?
Due the coronavirus (COVID-19) outbreak and the necessary practices of social distancing and working from home, all SaaS-based communication and collaboration tools like Microsoft Teams, Zoom, Slack, Clariti have been seeing a dramatic increase in their userbase. While most of these tools look similar from outset, they differ widely in terms of their functionalities.
Source: clariti.app
The Best Alternatives To Zoom For Remote Meetings
Zoom is getting a lot more use these days now that people need to hold meetings remotely and carry on other events that require face-to-face interaction without the current risks posed by physical proximity. Zoom lets you create and host meetings, but it isn’t the only online video conferencing solution out there. With anecdotal reports of slow connections and dropped calls,...
7 Zoom Alter­na­tives for Video Con­fer­enc­ing and Remote Meetings
Zoom is a well-known video conferencing tool and chances are that you've used it in one of your meetings. Although this tool commands a market share of almost 10 percent and is growing at 100 percent YoY, its competitors are not getting weaker. The market for Zoom alternatives has been booming too and there are a huge number of players to choose from.

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Zoom seems to be a lot more popular than Intercom. While we know about 195 links to Zoom, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoom mentions (195)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Zoom.us — Secure Video and Web conferencing add-ons available. The free plan is limited to 40 minutes. - Source: dev.to / 3 months ago
  • Watched the cloud debunk video for the first time..
    The screen recording he did can be done with a very basic setup such as Zoom and a one-person meeting, record your screen which also captures mic audio, save the meeting, upload to youtube, twitter, etc. https://zoom.us/. Source: 5 months ago
  • Bible Talks sa Pondahan ni Mang Kulas and Friends
    Install Zoom on your computer, tablet, or smartphone if you haven't already (https://zoom.us). Source: 6 months ago
  • How to Communicate Better in Open Source
    There are times when collaborators need to pair synchronously on a remote meeting app such as Zoom, GoogleMeet, etc. - Source: dev.to / 9 months ago
  • 20 Successful Virtual Fundraising Ideas For Nonprofits In 2023
    Pro tip: It doesn’t mean you can’t get attendees in the mood because your money-raising gala is being held online. Get your board members to sell virtual tables and add the option to form smaller groups for each table via Zoom. Ask your guests to dress up and share photos of the celebrations at home. Find an entertainer to perform online and include online auction and raffle options for all attendees. Source: 10 months ago
View more

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zoom and Intercom, you can also consider the following products

Skype - Stay in touch with your family and friends for free on Skype. Download Skype today to chat and call on desktop and mobile.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

WebEx - Cisco WebEx Web Conferencing, Online Meetings, Desktop Sharing, Video Conferencing

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GoToMeeting - GoToMeeting is a web conferencing service offering a range of services which are available on Mac, PC, iOS and Android devices.

Drift - A messaging app that helps you grow your business.