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Zoho Survey VS Zendesk

Compare Zoho Survey VS Zendesk and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zoho Survey logo Zoho Survey

Capture feedback and turn it into actionable insight.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website
  • Zoho Survey Landing page
    Landing page //
    2023-08-29

Zoho Survey is an online survey tool used to collect feedback and conduct market research. We make sure we have everything you need to easily create surveys, gather opinions, analyze data, and make smarter decisions.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Zoho Survey

Website
zoho.com
Pricing URL
Official Zoho Survey Pricing
$ Details
freemium $29.0 / Monthly
Platforms
Browser iOS Web Android
Release Date
2013 May
Edit details

Zendesk

Website
zendesk.com
Pricing URL
Official Zendesk Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Zoho Survey videos

+ Add

Zoho Survey in 5 minutes

More videos:

  • Review - Zoho Survey Quick Overview
  • Review - What is Zoho Survey? | SuccessFULL Solutions

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Zoho Survey and Zendesk)

Zoho Survey

Zendesk

Surveys
100 100%
Surveys
0% 0
Customer Support
0 0%
Customer Support
100% 100
Form Builder
100 100%
Form Builder
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Zoho Survey and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zoho Survey and Zendesk

Zoho Survey Reviews

15 Best SurveyMonkey Alternatives in 2022
Zoho Survey is one of the services Zoho offers among its other tools. It offers surveys for multiple purposes like customer satisfaction, education, human resources, marketing, market research, employee satisfaction, and more.
Source: qualaroo.com
Best Poll Apps to Look for in 2021 | Create a Poll in Seconds!
Now, you don’t have to worry about drafting questions either. Zoho Survey offers a ready-to-use question template that can be even edited if you choose to. Customize your online polls. Give it a fabulous look by selecting appropriate themes and leveraging branding provisions like custom logos and colors.
Source: surveysparrow.com
7 Great Survey Software Alternatives to SurveyMonkey
Zoho offers real-time reporting and analytics features so you can glean insights from your results. The software integrates with Zoho Sheet and Google Sheets as well to help you spot the trends and share the reports with colleagues or clients. Zoho Survey also integrates with collaboration tools such as MailChimp, Zoho CRM, and SalesIQ.
Source: blog.capterra.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zoho Survey mentions (0)

We have not tracked any mentions of Zoho Survey yet. Tracking of Zoho Survey recommendations started around Mar 2021.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
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What are some alternatives?

When comparing Zoho Survey and Zendesk, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Qualtrics Core XM - From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Google Forms - Simple web forms from Google.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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