Software Alternatives & Reviews

Zendesk VS Zapier

Compare Zendesk VS Zapier and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

Zapier logo Zapier

Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • Zapier Landing page
    Landing page //
    2023-07-24

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Zapier videos

Zapier Tutorial | How to Automate Tasks and STOP WASTING TIME!

More videos:

  • Review - A COMPLETE GUIDE TO USING ZAPIER - Beginner's Edition
  • Review - Getting started with Zapier triggers and actions
  • Review - What is Zapier?
  • Tutorial - Zapier 2022 Automation Review & Tutorial - How To Make A Zap 🤖

Category Popularity

0-100% (relative to Zendesk and Zapier)
Customer Support
100 100%
0% 0
Web Service Automation
0 0%
100% 100
Help Desk
100 100%
0% 0
Automation
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Zapier

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Zapier Reviews

Top 5 Microsoft Power Automate alternatives for 2024
Zapier is a great option among Power Automate alternatives,” says Kev Tilley, financial expert and managing director at Mortgageable UK. “Like Power Automate, Zapier has a wide range of built-in integrations that make it easy to connect to popular apps and services. In addition, Zapier offers support for custom connectors.”
Source: www.jotform.com
Top 15 MuleSoft Competitors and Alternatives
Zapier is a software company specializing in task automation. Businesses can use Zapier to integrate web applications and automate workflows. In 2022, Zapier enabled customers to connect and move data across over 5,000 apps, including Salesforce, Jira, and Airtable.
Top 9 MuleSoft Alternatives & Competitors in 2024
Zapier empowers your IT team to focus on strategic initiatives and deliver exceptional service to the organization. With real-time monitoring and reporting, Zapier ensures continuous improvement and helps you make data-driven decisions.
Source: www.zluri.com
Zapier vs. Make.com: Which Automation Tool Will Take the Business Lead?
Choosing between automation platforms such as Zapier and Make.com can affect your business differently, given the different needs and requirements you may face. On the one hand, there's Zapier, a platform that offers a wide range of integrations and boasts an amicable user interface. This is a service that stands out for its user-friendly interface and large number of...
7 Best Zapier Alternatives to Meet Your Integration Needs
Konnectify is a rising star in the iPaaS landscape. It stands out with its robust capabilities for seamless integrations, making it a great Zapier alternative. If you are curious to know how Konnectify is better than Zapier, read our side-by-side comparison blog for Zapier vs. Konnectify.

Social recommendations and mentions

Based on our record, Zapier should be more popular than Zendesk. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: about 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Zapier mentions (12)

  • Launch HN: DryMerge (YC W24) – Automate Workflows with Plain English
    Indeed, zapier already has this [0] 0 - https://zapier.com/#:~:text=Start%20a%20workflow%20as%20fast%20as%20you%20can%20type. - Source: Hacker News / about 1 month ago
  • The 2024 Web Hosting Report
    There is some overlap here into the “no-code” or “low-code” world, as sometimes the same teams will hook tools like Zapier up to the BaaS in order to integrate with third parties. For small projects this can lead to superhuman productivity! But over a certain line it can become a mess of complexity where it’s hard to track down where data lives and where it is mutated. - Source: dev.to / 3 months ago
  • YC: Requests for Startups
    I submitted an application for w24 that fits in the "Developer tools inspired by existing internal tools" category but wasn't accepted. I suspect my pitch probably needed work, and I also haven't started building at all yet and submitted as a solo-founder which it seems has less chance of being accepted. Here's the pitch and some details, in case anyone else is interested in the idea: > Supportal uses AI to... - Source: Hacker News / 3 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Zapier.com — Connect the apps you use to automate tasks. Five zaps every 15 minutes and 100 tasks/month. - Source: dev.to / 3 months ago
  • Best Workflow Automation Software to Streamline Your Development Process
    Zapier is undoubtedly one of the most popular workflow automation platforms. Its user-friendly interface empowers users, even those without coding knowledge, to create automation workflows known as "Zaps." With an extensive library of integrations, Zapier enables developers to automate repetitive tasks by chaining them together, saving time and effort. - Source: dev.to / 8 months ago
View more

What are some alternatives?

When comparing Zendesk and Zapier, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Make.com - Tool for workflow automation (Former Integromat)

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

n8n.io - Free and open fair-code licensed node based Workflow Automation Tool. Easily automate tasks across different services.