Software Alternatives, Accelerators & Startups

Zendesk VS Tyk

Compare Zendesk VS Tyk and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Tyk logo Tyk

Tyk is an open-source API gateway and API management platform.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Tyk Landing page
    Landing page //
    2023-09-28

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Tyk videos

1. API Gateway - Getting Started with Tyk Open Source API Gateway

More videos:

  • Review - ELoTRiX reagiert auf Inscope TYK TOK | ELoTRiX Livestream Highlights

Category Popularity

0-100% (relative to Zendesk and Tyk)
Customer Support
100 100%
0% 0
API Tools
0 0%
100% 100
Help Desk
100 100%
0% 0
APIs
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Tyk

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Tyk Reviews

We have no reviews of Tyk yet.
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Social recommendations and mentions

Based on our record, Tyk should be more popular than Zendesk. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Tyk mentions (12)

  • Anyone know of a company called Tyk?
    Hey, I'm interested in a developer role at a company called Tyk. Has anyone heard of them or worked with them? What's working with them like? They seem like a great company to work for on paper but I'm quite cynical. Source: about 1 year ago
  • How to choose the right API Gateway
    Last but not least, one of the important aspects can be the cost of the usage of API management solution. If it is a 100% production-ready open-source version already practiced by many companies, you can opt for it. In the case of the enterprise edition, check if they have a suitable free tier to experiment with features before you pay and does the company have the full support that you require. Some open-source... - Source: dev.to / over 1 year ago
  • free-for.dev
    Tyk.io — API management with authentication, quotas, monitoring and analytics. Free cloud offering. - Source: dev.to / over 1 year ago
  • Building event-driven API services using CQRS, API Gateway and Serverless
    Command and Query services APIs can be managed via lightweight, independently deployable, and scalable API gateways that can run anywhere that allow developers to manage API endpoints. They can handle extremely large volumes, as they run on highly scalable platforms, for example, Apache APISIX, Kong, Tyk, and Ambassador to name a few. - Source: dev.to / over 1 year ago
  • Is there a competitor to Apollo that also offers paid support?
    Tyk (https://tyk.io) offers full GraphQL support and paid SLAs. Source: about 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Tyk, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apigee - Intelligent and complete API platform

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gravitee.io - Gravitee.io is a flexible, lightweight and an open source API management solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

WSO2 API Manager - WSO2 API Manager is a 100% open source enterprise-class solution that supports API publishing, lifecycle management, application development, access control, rate limiting and analytics in one cleanly integrated system.