Software Alternatives, Accelerators & Startups

Zendesk VS The Silver Searcher

Compare Zendesk VS The Silver Searcher and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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The Silver Searcher logo The Silver Searcher

A code searching tool similar to ack, with a focus on speed.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • The Silver Searcher Landing page
    Landing page //
    2022-11-02

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

The Silver Searcher videos

No The Silver Searcher videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and The Silver Searcher)
Customer Support
100 100%
0% 0
File Manager
0 0%
100% 100
Help Desk
100 100%
0% 0
Note Taking
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and The Silver Searcher

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

The Silver Searcher Reviews

We have no reviews of The Silver Searcher yet.
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Social recommendations and mentions

Based on our record, The Silver Searcher should be more popular than Zendesk. It has been mentiond 34 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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The Silver Searcher mentions (34)

  • Debugging Silent Create Action Failures in Rails
    If you have trouble finding it among the other stuff happening in the server log, well, so do I! I recommend learning how to programmatically search through your terminal output. Providing a universal method for this is challenging because various tools and terminal emulators implement this functionality differently. Another option would be to use tools like grep or the_silver_searcher (a favorite of mine) to... - Source: dev.to / 7 months ago
  • ✨7 Github Repositories to Master React
    Some of the examples below use ag, but could just as well use grep or equivalent. - Source: dev.to / 7 months ago
  • Rust crate rg typosquatting/redirect to ripgrep
    Why guess when [there are installation instructions for various platforms on the README](https://github.com/ggreer/the_silver_searcher#installing)? Also, although it may not be easy to remember, is this really a problem in practice given the installation count in most contexts is one? If there's a context where it's installed regularly, that's... - Source: Hacker News / 9 months ago
  • 🚀 Boost Your Coding Productivity with These 9 Powerful FREE Tools! 💪
    URL 🔗 : https://github.com/ggreer/the_silver_searcher. - Source: dev.to / 12 months ago
  • how to list places where a function is being used?
    My "vim" way of finding all the places where a function is being used: using visual mode, marking the function, and passing it to :Ag (silversearcher) The problem with this is that it is not 100% accurate, since it will just look for things with the same name, so I was thinking about using the LSP to make things more robust. Source: about 1 year ago
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What are some alternatives?

When comparing Zendesk and The Silver Searcher, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

grep - grep is a command-line utility for searching plain-text data sets for lines matching a regular...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ripgrep - ripgrep combines the usability of The Silver Searcher with the raw speed of grep.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

DocFetcher - DocFetcher is a portable German/English open source desktop search application.