Software Alternatives, Accelerators & Startups

Zendesk VS Swetrix

Compare Zendesk VS Swetrix and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Swetrix logo Swetrix

Ultimate open-source analytics to satisfy all your needs.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Swetrix Web Analytics
    Web Analytics //
    2024-06-02
  • Swetrix Site Speed monitoring
    Site Speed monitoring //
    2024-06-02
  • Swetrix Client-side error tracking
    Client-side error tracking //
    2024-06-02

⚡️ Swetrix is an ultimate, opensource and privacy focused Google Analytics alternative.

❓ Why Swetrix if there is [name any other web analytics service]? Yes, there are indeed a lot of great web analytics utilities on the market. Some provide more features, some provide less.

The point of Swetrix is to become a 'de-facto' tool every website owner will use. As for now, we do provide all (if not more) the features our competitors do. Need to track unique visitors? Easy. Teams support? Email reports? Data exports? Boom, done! Timezones? Browser extensions? Here.

Swetrix is growing every day, a team of greatest developers are working on it. This year there will be a few huge updates like custom extensions marketplace and a few more.

In short, our features include, but not limited to: ⚡️ Super easy to use, simple and fast dashboard. 📦 Track your custom events, with unique and bounce rate metrics included. 🍪 Fully cookieless yet powerful tracking platform. No need to use Cookie / GDPR banners on your website anymore. 📨 Detailed email reports and GDPR data exports. 🫂 Project sharing and teams support. 🗣 Supports many different languages. Dark/light themes too! 💨 Lightweight tracking script (about 3.5 KB), hosted on a CDN. 🔒 2FA support. 🇪🇺 All the data is stored and processed on servers in the European Union. 📖 Fully open source and self-hostable (via Docker) code. Available on Github - https://github.com/Swetrix. 📕 And much more..! Try it yourself and make sure!

Swetrix

$ Details
paid Free Trial $5.0 / Monthly (10000 events per month, up to 50 websites)
Platforms
Web Google Chrome Firefox
Release Date
2021 August
Startup details
Country
United Kingdom
State
Scotland
City
Dundee
Founder(s)
Andrii Romasiun
Employees
1 - 9

Zendesk features and specs

No features have been listed yet.

Swetrix features and specs

  • Website Analytics: Comprehensive & easy to use website analytics
  • Performance monitoring: Analytics of how fast your website loads, based on real data from your own users
  • Error tracking: Easy to use & customisable error tracking for your website

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Swetrix videos

Swetrix / Website Analytics demonstration

Category Popularity

0-100% (relative to Zendesk and Swetrix)
Customer Support
100 100%
0% 0
Analytics
0 0%
100% 100
Help Desk
100 100%
0% 0
Web Analytics
0 0%
100% 100

User comments

Share your experience with using Zendesk and Swetrix. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Swetrix

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Swetrix Reviews

We have no reviews of Swetrix yet.
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Social recommendations and mentions

Based on our record, Swetrix should be more popular than Zendesk. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Swetrix mentions (17)

  • Swetrix | Self-Hosted Web Analytics Platform | Proxmox Setup
    I have been looking for a while for the best platform for self-hosting my own web analytics and recently I found Swetrix. Source: 7 months ago
  • Ask HN: Is Google Analytics that useful?
    Take a look at https://swetrix.com, it's a privacy focused and opensource analytics platform, it's cookieless and hosted in the EU. Also here's a comparison against Google Analytics if you're curious:. - Source: Hacker News / 9 months ago
  • Looking for a SaaS Marketing Cofounder
    Hi. Me and my friends are building an open-source and privacy focused web analytics tool for over 2 years already. It's insanely hard for us to properly acquire customers although we believe that we're offering much more functionality than the competition. Source: 12 months ago
  • What is your favorite website analytics platform—and why?
    Swetrix, it's opensource, gdpr friendly and besides regular web analytics has some cool features like performance monitoring. Source: about 1 year ago
  • I built an open source Google Analytics alternative (free as in freedom and privacy-first, too!)
    Happy cake day. Yeah, nowadays there are so many analytics variants out there: Swetrix, Plausible, offen, count.ly any many more. Source: about 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Swetrix, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Analytics - Improve your website to increase conversions, improve the user experience, and make more money using Google Analytics. Measure, understand and quantify engagement on your site with customized and in-depth reports.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Matomo - Matomo is an open-source web analytics platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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