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Zendesk VS StoriesOnBoard

Compare Zendesk VS StoriesOnBoard and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

StoriesOnBoard logo StoriesOnBoard

StoriesOnBoard helps agile teams build better products faster. The built-in guide helps you collect and prioritize ideas, understand user requirements, gather customer feedback, and validate feature ideas with internal & external stakeholders.
  • Zendesk Landing page
    Landing page //
    2022-03-08
  • StoriesOnBoard Landing page
    Landing page //
    2023-09-12

StoriesOnBoard helps you develop and prioritize your backlog and feature ideas, create your MVP, and validate your next developments using a public roadmap. You can also automate the process of collecting feedback and turning it into actionable feature ideas.

Streamline your processes with the new AI features and feedback collection and management functions.

Dozens of automated two-way integrations, such as Jira, Trello, and Azure DevOps, facilitate seamless implementation.

StoriesOnBoard’s interactive dashboard lets managers generate and export reports into Excel format to gain insights into pending, in-progress, and completed tasks. It also facilitates integration with various third-party applications such as Jira, Trello, Slack, Figma, GitHub, Google Suite, Zapier, and more.

Zendesk features and specs

No features have been listed yet.

StoriesOnBoard features and specs

  • Story mapping: Yes
  • AI Assistance: Yes
  • Roadmapping: Yes
  • Prioritization: Yes
  • Release Management: Yes
  • Feedback Management: Yes
  • Integrations: Yes
  • Security: Yes
  • Reporting: Yes

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

StoriesOnBoard videos

+ Add

AI Features: User Story Generation And More

More videos:

  • Demo - StoriesOnBoard - Lightweight Product Management Platform

Category Popularity

0-100% (relative to Zendesk and StoriesOnBoard)

Zendesk

StoriesOnBoard

Customer Support
100 100%
Customer Support
0% 0
Project Management
0 0%
Project Management
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100

Questions and Answers

As answered by people managing Zendesk and StoriesOnBoard.

What makes your product unique?

StoriesOnBoard's answer:

StoriesOnBoard is a product management tool built around story mapping. Story maps are visual and collaborative backlogs of user stories that everybody understands.

Why should a person choose your product over its competitors?

StoriesOnBoard's answer:

You can start any software project with StoriesOnBoard in seconds. StoriesOnBoard is a story mapping tool with product management functions. Easy to use, and suitable for teams and organizations of all sizes.

How would you describe your primary audience?

StoriesOnBoard's answer:

Product Owners, Product Managers, Business Analysts, Developers, and Designers who are working on software development projects.

Who are some of the biggest customers of your product?

StoriesOnBoard's answer:

SAP, Deloitte, Lufthansa, Yodel, Walgreens, RTL

What's the story behind your product?

StoriesOnBoard's answer:

Jeff Patton's book 'User Story Mapping' gave us the idea of creating an online tool to plan and manage software projects remotely, instead of office whiteboards and sticky notes.

User comments

Share your experience with using Zendesk and StoriesOnBoard. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and StoriesOnBoard

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

StoriesOnBoard Reviews

We have no reviews of StoriesOnBoard yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk should be more popular than StoriesOnBoard. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

StoriesOnBoard mentions (2)

  • IdeaPlan - Customer Feedback and Roadmapping Tool
    Product Manager here. Your product looks intriguing but at the surface it looks like a copy of StoriesOnBoard. I'm sure you have some points of differentiation and it would be great to see those. Source: over 2 years ago
  • Step-by-step guide for a product owner
    I've used https://storiesonboard.com for years. I'm a classic XP Programming guy and I'm a huge fan of Jeff Patton's original work. Source: over 2 years ago

What are some alternatives?

When comparing Zendesk and StoriesOnBoard, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

productboard - Beautiful and powerful product management.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Aha - Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Avion - Avion helps you plan and build software more effectively by giving you a way to visualise your entire product from the perspective of your users. Perfect for product managers and agile teams that struggle to see the bigger picture.

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