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Zendesk VS Status.io

Compare Zendesk VS Status.io and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Status.io logo Status.io

Status.io is a platform for system status pages and status notifications. Companies rely on Status.io to track outages, schedule planned maintenances, broadcast status notifications, and much more; and their customers love the transparency.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Status.io Landing page
    Landing page //
    2018-09-30

With Status.io, it’s easy to maintain a public status page for your app or web service. Status pages are fully customizable to match your brand. Use Status.io to track incidents, schedule planned maintenances, and broadcast notifications to keep everyone in the loop during downtime.

Hundreds of companies are using Status.io to be more transparent with their customers. By tracking incidents and sending status notifications, everyone is updated with any changes, decreasing support requests and increasing trust in your brand or product.

Status.io uses highly available infrastructure to ensure that your status page is online and healthy even when your system is not. Check out our public status page to see the performance and uptime history of our service at https://status.status.io.

Sign up for free at https://status.io

Zendesk videos

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Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Status.io videos

+ Add

Atlassian : Statuspage.io | Status.io

Category Popularity

0-100% (relative to Zendesk and Status.io)

Zendesk

Status.io

Customer Support
100 100%
Customer Support
0% 0
Website Monitoring
0 0%
Website Monitoring
100% 100
Help Desk
100 100%
Help Desk
0% 0
Status Pages
0 0%
Status Pages
100% 100

User comments

Share your experience with using Zendesk and Status.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Status.io

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Status.io Reviews

Build A Great Status Page in 15 Minutes With No Budget
None of them come cheap; Statuspage’s smallest plan (which doesn’t include SMS notifications) comes in at USD 348/year; Status.io’s Basic plan (again, no SMS notifications, and this time even without HTTPS encryption) is available for no less than USD 948/year. I’m sure this pricing makes perfect sense for VC-backed Silicon Valley companies — but not for bootstrapped...
Source: hackernoon.com
You Need a Status Page
Status.IO: Example – Dockers Status Page Docker (a super awesome container company) has a status page located status.docker.com which shows you the current status of the Docker APIs, Forums, Website, etc. You can see the API resonse times, uptimes, you name it. All of this is powered by Status.io – a very good status page hosting company. Sign up here.
Source: www.donnfelker.com

Social recommendations and mentions

Based on our record, Status.io should be more popular than Zendesk. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Status.io mentions (18)

  • Mass Notify Clients of possible/on going outages that may or may not affect them?
    I strongly recommend a status page for your msp … there are many to choose from … we use https://status.io. Source: 12 months ago
  • ConnectWise SSO down?
    Yup and the things they don't "invent", like the status page from status.io, it's poorly implemented. It took so long to get this basic page up with a complete garbage process. Source: about 1 year ago
  • Current API plan does not include access to this endpoint
    Also weird given that Twitter is using 3rd-party service which apparently doesn’t even automatically log and post know downtime issues; service being: https://status.io/ (Assuming this is more of a the site’s not down unless the CTO says it is services.). - Source: Hacker News / over 1 year ago
  • Connectwise 404 errors
    Only if status.io had some type of automation that could tie into another product like ConnectWise Automate.... Source: over 1 year ago
  • Alternative communications channel
    Put it on our private https://status.io/ page. Source: over 1 year ago
View more

What are some alternatives?

When comparing Zendesk and Status.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

StatusPage.io - StatusPage.io is the best way for web infrastructure, developer API, and SaaS companies to get set up with their very own status page in minutes. Integrate public metrics and allow your customers to subscribe to be updated automatically.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

StatusCake - Website Uptime Monitoring & Alerts – Free Unlimited Downtime Monitoring

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

UptimeRobot - Free Website Uptime Monitoring

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