Software Alternatives, Accelerators & Startups

Zendesk VS Shape.io

Compare Zendesk VS Shape.io and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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Shape.io logo Shape.io

PPC budget management software for ad agencies
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Shape.io Landing page
    Landing page //
    2022-10-25

Shape is a PPC management platform designed for digital marketers and the diverse organizations they run.

Our flexible PPC software program helps digital advertisers better manage and automate campaign budgeting. Our platform offers two-way integrations with Google Ads, Microsoft Ads, LinkedIn Ads, Facebook Ads, Twitter Ads, Google Display and Video 360, Instagram, and Youtube. Our reporting features allow marketers to optimize and report on their advertising performance directly from Shape.

Our platform:

  • saves PPC advertisers time through intelligent automation and integration
  • drives better client performance and higher revenue with intelligent tools that highlight PPC spend opportunities
  • improves cross-team communication on PPC accounts
  • bridges communication and data gaps across departments
  • provides a toolkit agencies can use to solve specific needs

Shape.io

Website
shape.io
$ Details
freemium $299.0 / Monthly (Up to $100K in ad spend - discounts available)
Platforms
Browser Windows Cross Platform REST API

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Shape.io videos

No Shape.io videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Shape.io)
Customer Support
100 100%
0% 0
Advertising
0 0%
100% 100
Help Desk
100 100%
0% 0
PPC
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Shape.io

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Shape.io Reviews

We have no reviews of Shape.io yet.
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Social recommendations and mentions

Zendesk might be a bit more popular than Shape.io. We know about 7 links to it since March 2021 and only 6 links to Shape.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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Shape.io mentions (6)

  • Thinking about how to conceptually differentiate fluid resources in a factory idle/clicker game
    One game you might want to take inspiration from would be shape.io (despite having io in the name it's a steam game instead of a web game, it's not a link) It's factorio with an emphasis on cutting shapes and mashing them together for new shapes. Source: 12 months ago
  • Software for keeping track of inventory with qr codes for an IT dept at a college?
    I'd also recommend Shape - https://shape.io/. Source: about 1 year ago
  • Google Ads Script for Budget Pacing / Adjustments
    I recommend shape.io it's a life saver. Source: over 1 year ago
  • How to get notified on Overspends/Underspends on PPC Clients
    There are programs that can help you with this. Another commenter posted about shape.io. Source: over 1 year ago
  • What it takes to create 4 Blue belts of Blue Circuits (fully moduled)
    This reminds me of some of my shape.io creations. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Shape.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Qwaya - Facebook ads tool for professionals

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Doorboost - Doorboost is an online advertising software enabling users to create, analyze and optimize campaigns on Facebook, Instagram and Google.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

FatTail - FatTail simplifies the entire advertising process, from proposal to billing, and every step in between.