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Zendesk VS Process Street

Compare Zendesk VS Process Street and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Process Street logo Process Street

Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Process Street Landing page
    Landing page //
    2023-07-11

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Process Street videos

+ Add

Process Street: Full Review (2019)

More videos:

  • Review - Process Street Review on AppSumo

Category Popularity

0-100% (relative to Zendesk and Process Street)

Zendesk

Process Street

Customer Support
100 100%
Customer Support
0% 0
Workflow Automation
0 0%
Workflow Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using Zendesk and Process Street. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Process Street

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
Source: blog.hubspot.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.
Source: bstrategyhub.com

Process Street Reviews

5 Best SOP Software Tools: How to Choose the Right One
Process Street is a versatile workflow and process management platform that helps organizations create, optimize, and automate their operational procedures. It allows businesses to document their workflows as checklist-based templates, making it easy to follow, track progress, and collaborate on tasks.
Source: usewhale.io
Top Workflow Management Systems on the Market
Process Street offers a friendly spreadsheet-like interface where you can quickly build workflows. Workflow instances in the system are referred to as workflow runs. Ease of use is the key selling point of Process Street. It lets you get up and running with workflows in very little time, especially if you take advantage of the huge library of workflows that you can use as is...
Source: www.pneumatic.app
19 Best Online Documentation Software & Tools for 2023
Process Street is a simple tool for documentation that helps you manage your team’s recurring work. Its quick-start templates, no-code interface, and simple design promise an exemplary experience that doesn’t demand too much on your part. Furthermore, the keyword shortcuts, conditional logics, and multi-stage approvals make the document creation process a smooth sail.
Source: www.proprofskb.com
11 Business Process Management (BPM) Software for SMBs
Process Street is a free, powerful, and simple platform that provides an easy-to-go way to manage various work processes and checklists. It is a simple platform to manage everything by creating a workflow, running multiple instances of the same workflow, tracking progress, and collaborating with the team.
Source: geekflare.com
Process Street Review 2022: Features, Benefits, Prices
The bottom line is in Process Streets guests can do more but in Pneumatic you can add them more securely. Last but not least, Pneumatic offers unlimited guests, whereas Process Street puts a cap on how many you can invite.
Source: www.pneumatic.app

Social recommendations and mentions

Process Street might be a bit more popular than Zendesk. We know about 7 links to it since March 2021 and only 7 links to Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
View more

Process Street mentions (7)

  • Workflow / Taskflow / Process Tool
    The only thing I found is process.st but it’s a paid service. Source: 11 months ago
  • Advice on finding co-founders through programs like Entrepreneur First.
    So far I am working on the idea of workflow saas app, something like notion + process.st, but much simpler to use. I haven't done any wireframes or design yet. I am just at initial stage of exploring this area. Source: about 1 year ago
  • Task manager with task templates
    I'm using process street. It can trigger different workflows using links + having a conditional workflow. Source: over 1 year ago
  • Is our work productivity app too complex?
    I took a look at process.st, it's more oriented towards office workers, whereas we're targeting in-the-field activities (take a photo, send an SMS, etc.). Source: over 1 year ago
  • Ask HN: What kind of online tools are you using, missing or can be improved?
    > I want that temporally and semantically linked set of activities to appear on a timeline with links to and from the various tools I use Sounds like what you want is a repeatable, digital workflow. Using workflow software like Process Street (https://process.st) you can build that documentation as part of performing the work itself. You could capture, say, the AWS policies you create and the ARNs they’re... - Source: Hacker News / over 2 years ago
View more

What are some alternatives?

When comparing Zendesk and Process Street, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

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