Software Alternatives & Reviews

Process Street VS LiveAgent

Compare Process Street VS LiveAgent and see what are their differences

Process Street logo Process Street

Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Process Street Landing page
    Landing page //
    2023-07-11
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Process Street features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Process Street videos

Process Street: Full Review (2019)

More videos:

  • Review - Process Street Review on AppSumo

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Process Street and LiveAgent)
Workflow Automation
100 100%
0% 0
Customer Support
0 0%
100% 100
Project Management
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Process Street and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Process Street and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Process Street and LiveAgent

Process Street Reviews

5 Best SOP Software Tools: How to Choose the Right One
Process Street is a versatile workflow and process management platform that helps organizations create, optimize, and automate their operational procedures. It allows businesses to document their workflows as checklist-based templates, making it easy to follow, track progress, and collaborate on tasks.
Source: usewhale.io
Top Workflow Management Systems on the Market
Process Street offers a friendly spreadsheet-like interface where you can quickly build workflows. Workflow instances in the system are referred to as workflow runs. Ease of use is the key selling point of Process Street. It lets you get up and running with workflows in very little time, especially if you take advantage of the huge library of workflows that you can use as is...
19 Best Online Documentation Software & Tools for 2023
Process Street is a simple tool for documentation that helps you manage your team’s recurring work. Its quick-start templates, no-code interface, and simple design promise an exemplary experience that doesn’t demand too much on your part. Furthermore, the keyword shortcuts, conditional logics, and multi-stage approvals make the document creation process a smooth sail.
11 Business Process Management (BPM) Software for SMBs
Process Street is a free, powerful, and simple platform that provides an easy-to-go way to manage various work processes and checklists. It is a simple platform to manage everything by creating a workflow, running multiple instances of the same workflow, tracking progress, and collaborating with the team.
Source: geekflare.com
Process Street Review 2022: Features, Benefits, Prices
The bottom line is in Process Streets guests can do more but in Pneumatic you can add them more securely. Last but not least, Pneumatic offers unlimited guests, whereas Process Street puts a cap on how many you can invite.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Process Street seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Process Street mentions (7)

  • Workflow / Taskflow / Process Tool
    The only thing I found is process.st but it’s a paid service. Source: 11 months ago
  • Advice on finding co-founders through programs like Entrepreneur First.
    So far I am working on the idea of workflow saas app, something like notion + process.st, but much simpler to use. I haven't done any wireframes or design yet. I am just at initial stage of exploring this area. Source: 12 months ago
  • Task manager with task templates
    I'm using process street. It can trigger different workflows using links + having a conditional workflow. Source: over 1 year ago
  • Is our work productivity app too complex?
    I took a look at process.st, it's more oriented towards office workers, whereas we're targeting in-the-field activities (take a photo, send an SMS, etc.). Source: over 1 year ago
  • Ask HN: What kind of online tools are you using, missing or can be improved?
    > I want that temporally and semantically linked set of activities to appear on a timeline with links to and from the various tools I use Sounds like what you want is a repeatable, digital workflow. Using workflow software like Process Street (https://process.st) you can build that documentation as part of performing the work itself. You could capture, say, the AWS policies you create and the ARNs they’re... - Source: Hacker News / over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Process Street and LiveAgent, you can also consider the following products

Kissflow - Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ifttt - IFTTT puts the internet to work for you. Create simple connections between the products you use every day.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.