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ZenDesk VS Jira

Compare ZenDesk VS Jira and see what are their differences


Zendesk is a beautiful, lightweight help-desk solution.

The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.
ZenDesk Landing Page
ZenDesk Landing Page
Jira Landing Page
Jira Landing Page

ZenDesk details

Categories
Help Desk Support Customer Support
Website zendesk.com  
Pricing URL Official ZenDesk Pricing  
Details $-
Platforms
-
Release Date-

Jira details

Categories
Project Management Software Development Agile Kanban Task Management Bug Trackers
Website atlassian.com  
Pricing URL Official Jira Pricing  
Details $paid Free Trial $7.0 / Monthly (Above 10 Users)
Platforms
-
Release Date-

ZenDesk Pricing
ZenDesk Pricing Screenshot

Jira Pricing
Jira Pricing Screenshot

ZenDesk videos

Zendesk product demo

More videos:

  • - Introduction to Zendesk Support (for beginners)
  • - Zendesk Review

Jira videos

JIRA in a Nutshell demo video

More videos:

  • - Jira Core Walkthrough and Review
  • - (2018) The NEW Jira Begins Now - Modern Software Development

Category Popularity beta

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ZenDesk and Jira

ZenDesk Reviews

Freshdesk vs Zendesk – An Expert Review for You
Zendesk is a unique combination of industry knowledge, user and customer requirements as well as innovation. There are thousands of people and businesses that rely on Zendesk to manage their clients on a daily basis.
Source: sprout24.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
In this guide, we listed ten possible alternatives to Zendesk. Some apps like Freshdesk are clearly a better option; however, the other apps may simply provide a choice and don’t instantly reflect superior features over Zendesk’s. Take a close look at the reasons why you should prefer the app over Zendesk or vice-versa.
8 Zendesk Alternatives to Rock Your Customer Service
When it comes to organizing community portal, zendesk won’t do a good job as helpdesk should be not just ticketing system but overall support solution. If you want solution especially self-hosted one, UseResponse would be an option https://www.useresponse.com Organizing multi-forums and providing instant support to customers makes it stand out on the market and easier tools...
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Today you need to offer support via email, Twitter, Facebook, and perhaps phone. Tomorrow, who knows which new social networks and communications tools will be most popular? Zendesk is ready either way. It's designed to enable you to help your customers wherever they are, with support for tools to add chat, SMS, and much more—along with CRMs, forms, and other tools that can...
Source: zapier.com

Jira Reviews

The 8 Best Basecamp Alternatives for Your Projects
Like Basecamp, I consider Jira to be more of a collaboration tool because it offers everything you’d expect from a project management software except any financial management features (budget reports and client invoicing). It’s perfect for tracking your tasks, communicating with your team, sharing project materials, and reporting on project progress. One way Jira definitely...
Source: www.fool.com
22 Best Wrike Alternatives For Project Management in 2020 (Free & Paid)
Pros: Jira is highly customizable, with more than a thousand add-ons and the ability to integrate with hundreds of other tools. Jira can create great reports for both road-mapping and agile project management. It also has issue-tracking and prioritization capability.
Clubhouse announces new collaboration tool and free version of its project management platform
In an interview with TechCrunch, Clubhouse also discussed how the offerings will provide key competitive positioning against larger incumbents in the software project management space. Clubhouse has long competed with Atlassian’s project management tool “Jira,” but now the company is doubling down by launching Clubhouse Write, which will compete head-on with Atlassian’s team...
Source: techcrunch.com
The 10 Best Free Wrike Alternatives To Use in 2020 (Free & Trial)
Coming with features supporting multiple Agile frameworks, Jira makes sure you get things done right from the beginning. You can get access to a vast library of Agile reports for tracking your project performance in real-time, like burndown and burnup charts, sprint reports, and velocity charts, etc.
12 Best JIRA Alternatives in 2019
JIRA is a Defect tracking tool. It is used for Agile testing as well as project management. JIRA is one of the finest tools, but it does have a few drawbacks. Here is a list of top JIRA alternatives available from the competition.
Source: www.guru99.com

What are some alternatives?

When comparing ZenDesk and Jira, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.

User comments

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