Zendesk VS Dex

Compare Zendesk VS Dex and see what are their differences

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Zendesk

Zendesk is a beautiful, lightweight help-desk solution.

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Dex

One place for your relationships — impress with thoughtfulness

Landing page //
2024-05-06

Landing page //
2022-08-02

Dex is a personal CRM that reminds you to keep in touch with people you would otherwise forget.

Bring together LinkedIn, email, calendar, and contacts to build stronger relationships.

Zendesk

Website: zendesk.com
Pricing URL: Official Zendesk Pricing
$ Details: -
Platforms: -
Release Date: -
Categories: #CRM #Help Desk #Support #Customer Support #IT Helpdesk #Help Desk And Ticketing

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Dex

Website: getdex.com
Pricing URL: Official Dex Pricing
$ Details: freemium $12.0 / Monthly
Platforms: Android iOS Web
Release Date: 2019 January
Categories: #Personal CRM #CRM #Personal Relationships #Contact Management

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Zendesk features and specs

No features have been listed yet.

Dex features and specs

LinkedIn Sync: Yes
Gmail Sync: Yes
Facebook Sync: Yes
Mobile App: Yes
Map View: Yes
Browser Extension: Yes
Reminders: Yes
Desktop App: Yes

Zendesk videos

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Zendesk Overview Demo

Dex videos

No Dex videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Zendesk and Dex)

Dex

Customer Support

100 100%

Customer Support

0% 0

CRM

86 86%

CRM

14% 14

Help Desk

100 100%

Help Desk

0% 0

Personal CRM

0 0%

Personal CRM

100% 100

User comments

Share your experience with using Zendesk and Dex. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Dex

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.

Source: www.tidio.com

Best 25 Software Documentation Tools 2023

Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.

Source: www.uphint.com

The 19 Best Call Center Software (& Features You Need) in 2022

Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.

Source: blog.hubspot.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.

Source: www.tidio.com

Top 21 Salesforce’s Competitors and Alternatives

Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Source: bstrategyhub.com

Dex Reviews

We have no reviews of Dex yet.
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Social recommendations and mentions

Based on our record, Zendesk should be more popular than Dex. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

The Ultimate Guide to Building Internal Tools in 2024
Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
is this scam
That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
[HELP] Can't log in to upload SSL due to expired SSL
Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
Special trick to get support for battery replacement ?
Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
Here's how I'd figure out the go-to-market for a Customer Support SaaS
My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago

Dex mentions (4)

Show HN: Kindest – Personal Relationship Manager for iPhone
I personally feel that most “Personal CRM” is kinda tarpit idea because the moment you are “managing” and nurturing it, it becomes professional/commercial. And that professional/commercial space is kinda saturated with too many good options. For instance, the free CRM tier of Hubspot[1] will do a good job. Nonetheless, it is a good habit to maintain a personal network but then it will be lot less for any tool of... - Source: Hacker News / 2 months ago
How to keep track of multiple "important" dates in a note?
Hi Dekhan, Have you tried out Dex? getdex.com It offers this functionality and might also be helpful for inspiration if you are building your personal CRM. Source: about 1 year ago
Salesforce, but for Dating
I'm in the space in that I co-founded a company called Connect The Dots (ctd.ai) that certainly has the potential to solve this problem, but we're not focused on the PRM space right now (see point above re: unwillingness to pay). Perhaps down the road. The two commercial tools that come to mind are: - Dex (https://getdex.com/) Although neither have really nailed it (yet). Clay is more like a... - Source: Hacker News / over 1 year ago
The simple system I’m using to stay in touch with hundreds of people
+1 to this. I use Dex https://getdex.com/ and I see a few other apps in the feed too. There is clearly some market demand. Life gets busy and it helps to have something more than just a stock contacts app. - Source: Hacker News / about 2 years ago

What are some alternatives?

When comparing Zendesk and Dex, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Monica - Monica is an open-source personal CRM to keep track of your friends and family.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UpHabit - The trusted Personal CRM for busy people

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Cloze - Smarter Relationship Management