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Zendesk VS CloudLIMS

Compare Zendesk VS CloudLIMS and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

CloudLIMS logo CloudLIMS

A SaaS, in the cloud LIMS with zero upfront cost for laboratories to digitize their operations, manage data, and meet compliance seamlessly.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • CloudLIMS Landing page
    Landing page //
    2023-01-10

CloudLIMS.com offers a SaaS, in the cloud LIMS, for biobanks, water, soil, oil, cannabis, food, COVID-19 diagnostic testing, and research laboratories. CloudLIMS helps labs manage data, automate workflows, and meet compliance such as ISO 17025, GLP, 21 CFR Part 11, HIPAA, CLIA, & ISBER Best Practices. CloudLIMS offers unlimited technical support, instrument integration, unlimited reporting templates, product upgrades, legacy data migration & data backups at no charge.

Zendesk features and specs

No features have been listed yet.

CloudLIMS features and specs

  • Dashboards: Yes
  • Patient Management: Yes
  • Patient Database: Yes
  • Pathology Lab Management: Yes
  • Clinical Charting: Yes
  • Service and Billing Management: Yes
  • Client Portal: Yes
  • Inventory Management: Yes
  • Study Management: Yes
  • Sample Lifecycle Management: Yes
  • Sample Source Management: Yes
  • Define Storage Hierarchy and Locate Samples in Your Laboratory: Yes
  • Manage Multi-Analyte Test Results and Track Testing Turnaround Time: Yes
  • Data Transfer via Lab Instrument Integration: Yes
  • Import Test Results and Generate Custom Reports: Yes
  • Track Shipments to Clients & Collaborators: Yes

Zendesk videos

+ Add

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

CloudLIMS videos

+ Add

An introduction to CloudLIMS, a Cloud-Based SaaS LIMS

More videos:

  • Tutorial - LIMS Software Solution for Biobanks and Biorepositories
  • Tutorial - COVID-19 LIMS Software for Coronavirus Diagnostic Testing Labs
  • Demo - LIMS for Cannabis Testing Laboratories
  • Tutorial - Webinar: Data Privacy and Other Clinical Data Management Challenges
  • Tutorial - On-Demand Webinar: How Artificial Intelligence is Shaping the Future of Clinical Research

Category Popularity

0-100% (relative to Zendesk and CloudLIMS)

Zendesk

CloudLIMS

Customer Support
100 100%
Customer Support
0% 0
Laboratory Information Management System (LIMS)
0 0%
Laboratory Information Management System (LIMS)
100% 100
Help Desk
100 100%
Help Desk
0% 0
Biotechnology
0 0%
Biotechnology
100% 100

User comments

Share your experience with using Zendesk and CloudLIMS. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and CloudLIMS

Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

CloudLIMS Reviews

We have no reviews of CloudLIMS yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

CloudLIMS mentions (0)

We have not tracked any mentions of CloudLIMS yet. Tracking of CloudLIMS recommendations started around Mar 2021.

What are some alternatives?

When comparing Zendesk and CloudLIMS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LabVantage - LABVANTAGE offers a comprehensive portfolio of solutions for the laboratory, including LIMS, quality ELN and business intelligence.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Lab Management System - Lab Management System (LMS) is a Medical/Business Management Software designed to support Laboratory and Clinic processes as well as administration.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LabCollector LIMS - LabCollector LIMS is modular software, that you can adapt and customize extensively without any particular informatics skill.

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