Software Alternatives & Reviews

ZapScale VS HubSpot

Compare ZapScale VS HubSpot and see what are their differences

ZapScale logo ZapScale

Easiest Customer Success Platform

HubSpot logo HubSpot

Grow Better With HubSpot: Software that's powerful, not overpowering. Seamlessly connect your data, teams, and customers on one CRM platform that grows with your business.
  • ZapScale Landing page
    Landing page //
    2023-10-16

ZapScale is the easiest Customer Success Platform for B2B SaaS companies to help them reduce churn, improve retention and increase upsell.

ZapScale is the only Customer Success platform that provides:

  • The deepest, most comprehensive customer health scoring with pre-built 40 KPIs to track customer, user, and overall business health 

  • 50 pre-built automated playbooks to run CS ops that take months to set up in other products
  • Zero-code customer outcome tracking with a DIY on-screen outcome mapping tool
  • Fastest 1-day onboarding that takes weeks for other products

ZapScale helps drive customer centricity by providing unlimited user access to the platform so businesses can onboard their CS team and other department stakeholders to contextually collaborate on each customer problem.

  • HubSpot Landing page
    Landing page //
    2022-01-04

What is HubSpot? HubSpot is an all-in-one CRM platform that provides marketing, sales, customer service, content management, and operations software. It was designed specifically to help businesses generate leads and grow revenue with ease. With HubSpot, there's no more scattered tools and software; everything you need is under one roof.

Why Should You Use HubSpot? HubSpot offers a wide range of features including lead generation tools, automated outreach capabilities, and analytics tools to track progress. With its user-friendly interface, it’s easy to navigate through the various features such as contact management and web page building. You can also set up automated emails to nurture leads down the funnel or set up custom chatbots on your website to quickly answer customer inquiries. Additionally, the HubSpot CRM integrates with over 1,160 third-party apps like social media channels and other business tools, so your business can operate with maximum efficiency.

ZapScale features and specs

  • Customer 360 view: Yes
  • Deepest health score: Yes
  • Account segmentation: Yes
  • Success playbooks: Yes
  • Context-based communication: Yes
  • Task management: Yes
  • Business overview: Yes
  • Business prediction alerts: Yes
  • Trend analytics: Yes

HubSpot features and specs

  • Free CRM: Yes
  • Business insights: Yes

ZapScale videos

ZapScale: Overview and Demo | Customer Success is now easy

More videos:

  • Demo - ZapScale Webinar - How a 1% churn can impact your ARR by 38!
  • Demo - The Case of Feature Requests and Fitment | Learn From Churn | Manasij Ganguli

HubSpot videos

What Does HubSpot Do | Breaking Down HubSpot's Inbound Marketing Software

More videos:

  • Review - What is HubSpot and what can it do? Get the complete overview.
  • Review - HubSpot vs. Salesforce

Category Popularity

0-100% (relative to ZapScale and HubSpot)
Customer Success
100 100%
0% 0
CRM
0 0%
100% 100
Customer Experience Management
Email Marketing
0 0%
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ZapScale and HubSpot

ZapScale Reviews

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HubSpot Reviews

The 5 Best Email Marketing Software of 2023
HubSpot emerges as an all-encompassing marketing solution that offers businesses the tools they need to attract, engage, and delight their audience. Its integration of marketing, sales, and customer service functionalities, coupled with its powerful CRM, positions it as a strategic asset for growth-oriented companies.
11 Best Email Marketing Software for eCommerce in 2023
HubSpot, the renowned all-in-one business platform, secures its place on the list with its powerful email marketing automation capabilities. While its standalone email automation offers standard features, it truly shines when combined with its suite of tools encompassing social media marketing, CRM, and more.
Source: www.getshow.io
10 Best Software for Creating Newsletters: Top Picks!
Hubspot is well-established in the arena of marketing tools. Recognized for its robust all-in-one solution, Hubspot's newsletter creator offers many great features.
Source: publicate.it
5 Best Newsletter Tools & Software for Engaging Emails
The efficiency of Hubspot's platform is amplified by its integration with their CRM and marketing automation tools. This sync-up facilitates the smooth monitoring of email campaigns, allowing companies to segment their target market based on customer behavior and establish automatic follow-up messages based on how people engage with their content.
Source: publicate.it
11 Sendgrid Alternatives For Your Business Email
HubSpot offers several tools for marketing. These include pop-ups, forms, landing pages, chatbots, live chat, and ad tracking. Besides, HubSpot Email Marketing comes with customizable templates and a drag and drop builder. With smart content segmentation and automated workflows, it delivers a seamless experience to the users.

Social recommendations and mentions

Based on our record, HubSpot should be more popular than ZapScale. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ZapScale mentions (6)

  • How do you keep tracking of customer engagements?
    1) Managing an Excel sheet: Create a robust Excel sheet where you can store all your customer data. This method allows you to organize information such as customer details, interactions, and purchase history. However, keep in mind that as the number of customers and data points increases, managing an Excel sheet can become complex. It's a good way to start your data management. 2) Utilizing a CRM (Customer... Source: 11 months ago
  • Software used for internal tool
    Our tools till 2022 Slack for regular conversations - ConstantContact for email campaigns - Survey Sparrow for NPS surveys - Rocketlane for onboarding - Zoom for calls and training webinars - Notion for your knowledge base - Trello for project management The new tools that we have added in 2023: - ZapScale (CSP) to manage all our customer data – Luma to record all our calls/meetings - Intercom to manage... Source: 11 months ago
  • Need a customer success platform. Please suggest
    Hi, I understand your situation as we also have a similar-sized team managing a customer base of around 200+. To address our visibility issues, we recently adopted ZapScale, which has been incredibly helpful. ZapScale efficiently consolidates customer data and provides a health scoring system based on customer behavior. The best part is that all four of us transitioned from using Excel to ZapScale within a week.... Source: 11 months ago
  • Need a customer success platform. Please suggest
    I have experience in mature CS operations with over 1000+ customers, including 250+ high-touch CS accounts. We've found Gainsight o be a great tool, but for an early-stage startup like yours, I recommend exploring more cost-effective and user-friendly options such as Customersuccessbox, ZapScale, Vitally, or Smartkarrot. These tools are better suited for your needs. Source: 11 months ago
  • What do you use for customer onboarding or training customers on new features?
    We rely on Rocketlane to facilitate our onboarding process, as it has proven to be indispensable in efficiently managing our onboarding projects. Additionally, we have implemented standardized onboarding playbooks and leveraged automation whenever possible. For training purposes, we have integrated Userlane, which offers guided tours of our product, and we connect users to our knowledge base as needed. This is... Source: about 1 year ago
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HubSpot mentions (13)

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What are some alternatives?

When comparing ZapScale and HubSpot, you can also consider the following products

Gainsight - Customer Success for the New Enterprise

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

ActiveCampaign - Integrated email marketing, marketing automation, and small business CRM. Send beautiful newsletters, setup behavioral based automations, and benefit from sales automation.

SmartKarrot - Comprehensive customer success platform designed for ease of use. Software has been specifically architected to address account churn, client retention, and expansion goals whilst providing your customers with the best experience.

Marketo - Marketo's powerful marketing automation software helps marketers master the art & science of digital marketing to engage customers and prospects.