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NICE inContact CXone VS Assembled.com

Compare NICE inContact CXone VS Assembled.com and see what are their differences

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NICE inContact CXone logo NICE inContact CXone

CXone is a fully-integrated and open cloud contact center platform combining the industry’s leading Omnichannel Routing with the foremost technologies in Workforce Optimization, Analytics, Automation and Artificial Intelligence.

Assembled.com logo Assembled.com

A modern workforce management platform built to scale great customer support. We help teams forecast support demand, manage team schedules, and uncover insights to improve their support operations.
  • NICE inContact CXone Landing page
    Landing page //
    2023-09-26
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NICE inContact CXone videos

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NICE inContact CXone for IT Leaders

More videos:

  • Review - NICE inContact CXone Quality Management Pro Improves the Customer Experience

Assembled.com videos

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Announcing new features: Team Performance

Category Popularity

0-100% (relative to NICE inContact CXone and Assembled.com)

NICE inContact CXone

Assembled.com

Communication
100 100%
Communication
0% 0
Employee Scheduling
24 24%
Employee Scheduling
76% 76
Customer Support
26 26%
Customer Support
74% 74
Predictive Analytics
0 0%
Predictive Analytics
100% 100

User comments

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Social recommendations and mentions

Based on our record, Assembled.com seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

NICE inContact CXone mentions (0)

We have not tracked any mentions of NICE inContact CXone yet. Tracking of NICE inContact CXone recommendations started around Mar 2021.

Assembled.com mentions (1)

  • Ask HN: Who is hiring? (April 2024)
    Assembled (https://assembled.com/) | San Francisco, CA | Software engineer -- AI & New Products We're hiring a frontend focused engineer to join our New Products Team. You'd be one of the first engineers working on our AI product that assists customer support agents and automates common workflows. You'd report into me (CTO & Co-founder) and would get to shape the early stages of development on the product. Read... - Source: Hacker News / about 2 months ago

What are some alternatives?

When comparing NICE inContact CXone and Assembled.com, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Tymeshift - Tymeshift is effortless WFM. an agent management software offering time tracking on tickets, general tasks, and other activities for Zendesk.

Avaya - Avaya is a leading communication platform that provides the complete portfolio of software and services for multi-touch contact center and unfiled communications offered on premises in the cloud or a hybrid.

Surfboard - Simpler, smarter and fairer scheduling software for customer support teams at scale

Verint Workforce Optimization - Manage your workforce and drive performance so you can make better decisions, increase productivity and improve CX via staffing and performance solutions.

TimeRite - TimeRite is the best Workforce Management solutions typically used in Oil & Gas and Engineering industry to track and optimize time for your crew.

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