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VCC Live VS NICE inContact

Compare VCC Live VS NICE inContact and see what are their differences

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VCC Live logo VCC Live

VCC Live is a cloud-based call center software.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • VCC Live Landing page
    Landing page //
    2023-09-15
  • NICE inContact Landing page
    Landing page //
    2023-10-04

VCC Live videos

+ Add

VCC Live Service 3/22/2020

More videos:

  • Review - VCC LIVE Service 4/5/2020 (Palm Sunday)

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to VCC Live and NICE inContact)

VCC Live

NICE inContact

Communication
12 12%
Communication
88% 88
Business & Commerce
100 100%
Business & Commerce
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Online Services
100 100%
Online Services
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare VCC Live and NICE inContact

VCC Live Reviews

We have no reviews of VCC Live yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing VCC Live and NICE inContact, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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