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VCC Live VS Genesys Cloud

Compare VCC Live VS Genesys Cloud and see what are their differences

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VCC Live logo VCC Live

VCC Live is a cloud-based call center software.

Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
  • VCC Live Landing page
    Landing page //
    2023-09-15
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03

VCC Live videos

+ Add

VCC Live Service 3/22/2020

More videos:

  • Review - VCC LIVE Service 4/5/2020 (Palm Sunday)

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Category Popularity

0-100% (relative to VCC Live and Genesys Cloud)

VCC Live

Genesys Cloud

Communication
13 13%
Communication
87% 87
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
0 0%
Customer Support
100% 100
Online Services
100 100%
Online Services
0% 0

User comments

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What are some alternatives?

When comparing VCC Live and Genesys Cloud, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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