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VCC Live VS PlayVox

Compare VCC Live VS PlayVox and see what are their differences

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Work smarter, not harder. Save 1 day/week with free customizable workflows. Get access to 40+ workflow templates such as Employee Recognition & Engagement. Simplify your day-to-day workflows, increase team productivity & add simplicity to your work. featured
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VCC Live logo VCC Live

VCC Live is a cloud-based call center software.

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • VCC Live Landing page
    Landing page //
    2023-09-15
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

VCC Live videos

+ Add

VCC Live Service 3/22/2020

More videos:

  • Review - VCC LIVE Service 4/5/2020 (Palm Sunday)

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to VCC Live and PlayVox)

VCC Live

PlayVox

Communication
31 31%
Communication
69% 69
Business & Commerce
38 38%
Business & Commerce
62% 62
Work Management
19 19%
Work Management
81% 81
Online Services
36 36%
Online Services
64% 64

User comments

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What are some alternatives?

When comparing VCC Live and PlayVox, you can also consider the following products

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Infobip - A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

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