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Genesys Cloud VS Scorebuddy

Compare Genesys Cloud VS Scorebuddy and see what are their differences

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Work smarter, not harder. Save 1 day/week with free customizable workflows. Get access to 40+ workflow templates such as Employee Recognition & Engagement. Simplify your day-to-day workflows, increase team productivity & add simplicity to your work. featured
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Genesys Cloud logo Genesys Cloud

As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Scorebuddy logo Scorebuddy

SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.
  • Genesys Cloud Landing page
    Landing page //
    2023-08-03
  • Scorebuddy Landing page
    Landing page //
    2023-06-17

Genesys Cloud videos

+ Add

Genesys Cloud Q&A Show - Episode 12

More videos:

  • Review - Genesys Cloud Q&A Show - Episode 10

Scorebuddy videos

+ Add

Scorebuddy Explainer Video

More videos:

  • Review - Scorebuddy - Simple Staff Scoring Solution for Quality Monitoring Customer Service

Category Popularity

0-100% (relative to Genesys Cloud and Scorebuddy)

Genesys Cloud

Scorebuddy

Communication
74 74%
Communication
26% 26
Customer Support
100 100%
Customer Support
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

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What are some alternatives?

When comparing Genesys Cloud and Scorebuddy, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

PlayVox - With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Stella Connect - Stella Connect enables to build deeper customer connections, increase employee motivation and transform the QA and training approach.

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