Software Alternatives, Accelerators & Startups
Register | Login

Usersnap VS Rollbar

Compare Usersnap VS Rollbar and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Rollbar logo Rollbar

Rollbar collects errors that happen in your application, notifies you, and analyzes them so you can debug and fix them. Ruby, Python, PHP, Node.js, JavaScript, and Flash libraries available.
  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

  • Rollbar Landing page
    Landing page //
    2023-10-18

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

Rollbar

Website
rollbar.com
Pricing URL
Official Rollbar Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

Usersnap features and specs

  • Screen recording
  • Voice recording
  • Feedback widget
  • Feedback boards
  • Feedback & Commenting
  • Bug Tracking
  • Integrations
  • Feedback Collector
  • Flexible Pricing
  • NPS Widget
  • Customer Support
  • Customer Feedback Widget
  • Customer portal
  • Surveys

Rollbar features and specs

  • Real-time Error Tracking
    Rollbar provides real-time error monitoring and alerts, allowing developers to quickly identify and address issues in production environments.
  • Comprehensive Error Reports
    It offers detailed error reports that include stack traces, browser data, device data, and more, which help in diagnosing and fixing errors faster.
  • Supports Multiple Languages and Frameworks
    Rollbar supports a wide range of programming languages and frameworks, making it a versatile tool for various tech stacks.
  • Integrations with Popular Tools
    Rollbar integrates with popular development and workflow tools like Slack, Jira, GitHub, and more, enhancing team collaboration and productivity.
  • Customizable Notifications
    Users can customize notifications based on error severity, frequency, and other parameters to reduce noise and focus on critical issues.
  • AI-assisted Triage
    The platform uses AI to group and prioritize errors, helping developers focus on the most impactful issues first.
  • User Context and Telemetry
    Gives insight into user actions leading up to an error, which can be crucial for reproducing and fixing issues.
  • Deployment Tracking
    Rollbar allows you to track when errors are introduced by specific deployments, making it easier to pinpoint the root cause.
  • Scalable
    Suitable for companies of all sizes, from startups to large enterprises, providing scalable solutions that grow with your business.

Possible disadvantages of Rollbar

  • Pricing
    Rollbar can be expensive for small teams or startups, especially as the volume of errors and the need for advanced features grow.
  • Learning Curve
    While feature-rich, Rollbar may have a steep learning curve for new users who are not familiar with error tracking tools.
  • Occasional False Positives
    Some users report occasional false positives, which can divert attention from actual issues.
  • Custom Plan Limitations
    The need for a custom plan to access certain advanced features can be a limitation for smaller teams who may not have the budget.
  • Performance Overhead
    Introducing Rollbar into your application can add some performance overhead, although typically minimal. It still needs to be managed.
  • Data Privacy Concerns
    Storing sensitive error data in a third-party service can raise privacy and compliance concerns, especially for industries with strict regulations.

Analysis of Usersnap

Overall verdict

  • Usersnap is considered a good tool for teams looking to improve their feedback loops and bug-tracking efficiency. Its user-friendly interface and rich integration options make it a valuable asset for many organizations.

Why this product is good

  • Usersnap is a popular feedback and bug-tracking tool designed to streamline the communication process between developers, designers, and stakeholders. It offers visual feedback, allows users to annotate screenshots directly, and integrates with various project management tools. This makes it easy to report issues and track progress, enhancing collaboration and improving the product development lifecycle.

Recommended for

    Usersnap is highly recommended for development and design teams, project managers, and customer support teams who need a reliable tool to gather feedback, track bugs, and ensure higher quality in their software development process.

Analysis of Rollbar

Overall verdict

  • Yes, Rollbar is generally considered a good tool for error monitoring and management. Its comprehensive features and real-time insights make it a valuable addition for development teams aiming to improve their application's reliability and performance.

Why this product is good

  • Rollbar is known for its robust error tracking and monitoring capabilities. It provides real-time feedback on application errors, helping developers identify, diagnose, and fix issues quickly. Rollbar supports a wide range of programming languages and integrates well with various development and collaboration tools. Its features include automated error grouping, detailed error reports, and the ability to track the entire lifecycle of errors from detection to resolution.

Recommended for

  • Development teams that require real-time error tracking
  • Organizations looking to improve application reliability
  • Projects of various sizes, from startups to large enterprises
  • Teams that use continuous integration/continuous deployment (CI/CD) practices
  • Developers who need seamless integration with programming languages and tools

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Rollbar videos

+ Add

Miata Hard Dog Ace Rollbar Review

Category Popularity

0-100% (relative to Usersnap and Rollbar)

Usersnap

Rollbar

Customer Feedback
100 100%
Customer Feedback
0% 0
Error Tracking
0 0%
Error Tracking
100% 100
User Feedback
100 100%
User Feedback
0% 0
Exception Monitoring
0 0%
Exception Monitoring
100% 100

User comments

Share your experience with using Usersnap and Rollbar. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Usersnap and Rollbar

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Rollbar Reviews

6 Bugsnag Alternatives to Consider in 2021
Apart from detecting, diagnosing, and helping to fix errors in real-time, Rollbar also provides high-quality insights/analytics into the application’s error ecosystem. It offers a straightforward interface for managing and viewing the issues, making it easy to accumulate insights from your code and allowing you to see how users find their way around in your application....
Source: scoutapm.com

Social recommendations and mentions

Based on our record, Rollbar should be more popular than Usersnap. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Usersnap mentions (4)

Rollbar mentions (22)

  • 12 Best Instabug Alternatives For Debugging In 2025
    Rollbar is a helpful tool for tracking user errors and debugging. It helps developers monitor, detect, and fix errors across different platforms, including web, mobile, and backend systems. It offers detailed error reports, tracks problems as they happen, and works smoothly with popular tools like Jira, GitHub, and Slack to make workflows easier. Rollbar is built to save time on debugging by grouping similar... - Source: dev.to / 4 months ago
  • Sentry Alternatives for Better Error Tracking
    Rollbar is a highly effective real-time error tracking and debugging tool, crafted specifically for software developers. It aims to streamline the process of identifying and resolving errors across various programming languages and platforms, enhancing application quality and developer efficiency. For teams exploring sentry alternatives, Rollbar offers a compelling solution with its robust feature set and seamless... - Source: dev.to / 8 months ago
  • How to Setup a Project That Can Host Up to 1000 Users for Free
    Rollbar is a great error-tracking service. It alerts us on exceptions and errors, provides analysis tools and dashboard, so we can see, reproduce, and fix bugs quickly when something went wrong. This service has a possibility to log not only uncaught exceptions but any messages. By default, the messages are reported synchronously, but you can enable asynchronous reporting using Sidekiq, girl_friday, or Resque.... - Source: dev.to / about 1 year ago
  • Cleaning routines to keep your project without bugs
    **2. Rollbar **is an error-tracking system that tells you if there are any errors occurring and if the app is functioning a-okay. - Source: dev.to / about 1 year ago
  • Ask HN: Who is hiring? (May 2024)
    Rollbar | https://rollbar.com | Remote US, Remote Europe, Budapest | Engineering, Technical Solutions About Rollbar: * We're a ~30-person team (SF, Budapest, remote US and Europe) with a mission to help developers build software quickly and painlessly * We help tens of thousands of developers find and fix errors faster. * Our backend handles billions of errors with low latency and high reliability * Our front-end... - Source: Hacker News / about 1 year ago
View more

What are some alternatives?

When comparing Usersnap and Rollbar, you can also consider the following products

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Sentry.io - From error tracking to performance monitoring, developers can see what actually matters, solve quicker, and learn continuously about their applications - from the frontend to the backend.

Marker.io - Visual feedback and bug reporting tool for websites

Raygun - Raygun gives developers meaningful insights into problems affecting their applications. Discover issues - Understand the problem - Fix things faster.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Loading...