Software Alternatives, Accelerators & Startups

UserMotion VS HelpScout

Compare UserMotion VS HelpScout and see what are their differences

UserMotion logo UserMotion

Identify Revenue Opportunities Before They Slip Away

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • UserMotion Landing page
    Landing page //
    2023-11-16

UserMotion is a predictive lead scoring software for helping B2B SaaS companies to identify accounts most likely to buy, expand, or churn.

  • HelpScout Landing page
    Landing page //
    2023-07-14

UserMotion

$ Details
Free Trial
Release Date
2023 October

HelpScout

$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Release Date
-

UserMotion features and specs

  • Predictive Lead Scoring: Identify high-potential leads
  • Product-Qualified Leads: Qualify your leads based on their product activity and behaviours
  • Ideal Customer Profile Fit: Give ICP scores to your new leads
  • Customer 360: See customer health scores
  • Sales Playbooks: Best-practices to drive revenue growth
  • Integrations: Connect your customer data

HelpScout features and specs

No features have been listed yet.

Category Popularity

0-100% (relative to UserMotion and HelpScout)
Customer Success
100 100%
0% 0
Customer Support
0 0%
100% 100
Sales
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing UserMotion and HelpScout.

What makes your product unique?

UserMotion's answer

UserMotion is created specifically for B2B SaaS businesses aiming to identify high-potential accounts. It combines product activity and ideal customer profile criteria to identify leads most likely to become paying customers. Using a machine learning system, UserMotion analyzes historical customer data to highlight the most valuable customers, enabling businesses to focus their efforts more effectively.

How would you describe your primary audience?

UserMotion's answer

UserMotion works best for B2B SaaS companies that are invested in or planning to invest in a Product-led Growth (PLG) and Product-led Sales (PLS) strategy or offer a self-service product experience. These businesses usually have well-planned go-to-market (GTM) strategies and value sales, marketing, and customer success activities for revenue growth.

What's the story behind your product?

UserMotion's answer

When we were working at our previous startup, a major part of our daily routine involved identifying users who were interested in our product and their progress in setting it up. Essentially, we were trying to figure out who was ready to make a purchase, who needed some extra help, and who just required a little reminder to proceed.

Handling this for a few accounts was manageable and somewhat enjoyable. However, as the number of accounts increased to 10 or more each day, it quickly became a tedious and time-consuming task. It was no longer engaging and started to feel repetitive and dull.

That's the reason we created UserMotion. We saw a need for a tool that could consolidate all account data in one place and provide clear, actionable insights.

UserMotion helps in efficiently identifying which customers are most likely to purchase, which are at risk of churning, and which have the potential for an upgrade.

Which are the primary technologies used for building your product?

UserMotion's answer

For the backend, we have NET, Postgresql, Auth0, and Kubernetes, and run on Azure. On the frontend, we used Next.js and Tailwind. For our CMS, we chose WordPress.

Why should a person choose your product over its competitors?

UserMotion's answer

UserMotion's custom design makes it suited for B2B SaaS businesses. Combining product activity with desired customer profile criteria helps it find high-potential accounts that will become paying customers. UserMotion's machine learning algorithm analyzes past customer data to better target important customers. It also benefits companies adopting a Product-led Growth (PLG) and Product-led Sales (PLS) strategy or self-service products. UserMotion solves real-world customer engagement and account management difficulties because it was formed from startup challenges. This framework creates a platform that combines account data for meaningful insights and identifies customers likely to buy, churn, or upgrade. UserMotion stands out with its user-centric approach, practical experience, and specialized design.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UserMotion and HelpScout

UserMotion Reviews

We have no reviews of UserMotion yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UserMotion mentions (0)

We have not tracked any mentions of UserMotion yet. Tracking of UserMotion recommendations started around Nov 2023.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing UserMotion and HelpScout, you can also consider the following products

Churn360 - Churn360 customer success software helps to monitor your customer account health and data to lower your churn rate and increase revenue.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SmartKarrot - Comprehensive customer success platform designed for ease of use. Software has been specifically architected to address account churn, client retention, and expansion goals whilst providing your customers with the best experience.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gainsight - Customer Success for the New Enterprise

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!