Software Alternatives, Accelerators & Startups

UseGravity.App VS LiveAgent

Compare UseGravity.App VS LiveAgent and see what are their differences

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UseGravity.App logo UseGravity.App

Build a Node.js & React app at warp speed with a SaaS boilerplate

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • UseGravity.App Landing page
    Landing page //
    2021-07-09

Gravity is a SaaS boilerplate for Node.js & React that enables developers to spin up a new SaaS product in 5 minutes, instead of 5 months.

Save time and money by deploying common SaaS features in minutes, freeing up time and resources to develop value-driven features that customers will pay for.

Gravity contains every SaaS feature you need in a single install:

  1. Subscription payments
  2. React UI
  3. Users & Secure Authentication
  4. Social Sign-ons
  5. REST API
  6. MySQL, Mongo, Postgres, SQLite support
  7. Teams/Organisations
  8. Email Notifications
  9. User Management
  10. Integration Tests
  11. Security & Permissions
  12. User Feedback
  13. User Onboarding
  14. User Impersonation
  15. Error Logging
  16. Slack Community
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

UseGravity.App features and specs

  • Ease of Use
    UseGravity.App offers an intuitive and user-friendly interface, making it easy for non-technical users to create web applications without requiring extensive coding knowledge.
  • Rapid Development
    The platform allows for quick setup and deployment of applications, significantly reducing the time it takes to go from concept to production.
  • Integrated Features
    It includes a variety of built-in features like authentication, file storage, and database management, streamlining the development process.
  • Scalability
    UseGravity.App is designed to scale with your application, handling increased loads and user demands without significant performance degradation.
  • Customization
    Offers a high degree of customization, allowing developers to fine-tune aspects of their applications to meet specific requirements.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of UseGravity.App

Overall verdict

  • Overall, UseGravity.App is a good choice for developers who need a reliable and efficient backend solution. It simplifies the backend development process and reduces the overhead associated with managing infrastructure.

Why this product is good

  • UseGravity.App is a platform designed to help developers quickly create backends without the need to manage or set up infrastructure. It offers a variety of features such as user management, API development, and database integration, making it an attractive option for developers looking to save time and focus on building front-end applications.

Recommended for

  • Startups looking to accelerate their development process without hiring extensive backend teams.
  • Individual developers who want to focus more on front-end development.
  • Development teams looking for a scalable and manageable backend solution.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

UseGravity.App videos

Gravity SaaS Boilerplate Demo

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to UseGravity.App and LiveAgent)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
React
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing UseGravity.App and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare UseGravity.App and LiveAgent

UseGravity.App Reviews

We have no reviews of UseGravity.App yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, UseGravity.App seems to be more popular. It has been mentiond 29 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

UseGravity.App mentions (29)

  • 5 Best SaaS Boilerplates 2024 Used By Successful Developers
    Gravity is a fullstack javascript SaaS starter kit built with Node.js and React.js. - Source: dev.to / 10 months ago
  • Show HN: I made a Node.js boilerplate, to ship your startup with less pain
    What is your main advantage over https://usegravity.app/? - Source: Hacker News / about 1 year ago
  • SaaS Forward – Fast Forward Your Development, Ship Products, and Skip Headaches
    Is this a monorepo setup? It looks like one from the graphics. I also think when it comes to these SaaS starter kits its helpful to have visuals of the out of the box look and feel. I would also recommend creating a docs page. For example I've used this a few times https://usegravity.app/ and the thing that sold me on it is the Docs, it gives the feeling that its very robust. - Source: Hacker News / about 1 year ago
  • Looking for Gravity SaaS boilerplate review !
    Does anyone have experience using the Gravity SaaS boilerplate (https://usegravity.app/) ? Our team is currently evaluating it for an internal expansion project, and we want to assess its entire code base before making the actual purchase. Source: about 2 years ago
  • KickSaas - Yet another SaaS boilerplate. But hear me out!
    Your landing page, messaging, plans and pricing looks like a mix-match of content lifted from other SaaS boilerplates on the market including mine (https://usegravity.app). Source: over 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing UseGravity.App and LiveAgent, you can also consider the following products

SaaS Boilerplate - Launch a SaaS business faster with this boilerplate app

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

MERNKIT - SaaS Boilerplate for MERN Stack - MongoDB, Node.js, React.js - Stripe, Authentication, User Management, Beautiful UI - Focus on features!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

supastarter - The boilerplate for your next web app built on top of Supabase and Next.js.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.