Unbabel VS Fluent Support

Compare Unbabel VS Fluent Support and see what are their differences

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Unbabel

We build multilingual understanding between companies and their customers.

Fluent Support

Fluent Support is a complete support ticketing solution for WordPress website. It is a complete helpdesk solution for fast and efficient support system.

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2023-10-05

Landing page //
2023-09-12

With Fluent Support, you can get complete support solutions, including a shared inbox and internal notes for team collaboration, detailed reports with charts, analytics, advanced search, powerful sorting and filtering. Quickly reply to tickets with our fast-loading dashboard. Take advantage of all the integrations and professional features for a cheap price!

Unbabel

Website: unbabel.com
Pricing URL: Official Unbabel Pricing
$ Details: -
Platforms: -
Release Date: 2013 January
Startup details
Country: Portugal
State: Lisboa
City: Lisbon
Founder(s): Bruno Prezado
Employees: 100 - 249

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Fluent Support

Website: fluentsupport.com
Pricing URL: Official Fluent Support Pricing
$ Details: freemium $129.0 / Annually (1 Domain License, 1 year plugin update, 1 year priority support)
Platforms: Wordpress
Release Date: 2021 November

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Unbabel features and specs

Quality of Translation
Unbabel combines AI technology with human post-editing to provide high-quality translations, ensuring content is both accurate and nuanced.
Scalability
The platform supports multiple languages and can handle large volumes of content quickly, making it suitable for businesses that need to scale their translation efforts.
Customizable Workflows
Unbabel offers customizable workflows that can be tailored to fit specific business needs, integrating seamlessly into existing processes and platforms.
Efficiency
With a combination of AI translation and human editing, Unbabel improves the efficiency of the translation process, reducing turnaround times compared to manual translations.
Cost-Effectiveness
By leveraging machine translation with human oversight, Unbabel offers a more cost-effective solution than relying solely on professional translators.

Possible disadvantages of Unbabel

Dependence on Technology
Heavily relying on AI for initial translations means that errors can occur if the technology fails or is not updated with the latest linguistic nuances.
Limited Industry-Specific Expertise
While Unbabel provides general translation services, it may lack the specialized knowledge required for industry-specific jargon or highly technical content.
Potential for Delays
The need for human post-editing can introduce delays, especially if there is a high volume of content requiring nuanced understanding.
Quality Variation
The quality of translations can vary depending on the skill and experience of the human editors involved, potentially leading to inconsistencies across documents.
Confidentiality Concerns
Involving humans in the editing process raises potential issues regarding the confidentiality and security of sensitive or proprietary information being translated.

Fluent Support features and specs

Automatic Agent Assignment
Saved Replies
Collision Detection
Tagging
Admin Dashboard
Response Delay Tracking
Bulk Actions
Custom Management
File sharing
Custom email notifications
Team performance
Individual reports
Agent Management
Custom priorities
Agent Dashboard
Internal Notes
Mobile Responsive
Short Codes
Unlimited Users
Unlimited Tickets
Integrations
20+
Premium Support

Unbabel videos

+ Add

Unbabel Review: EARN $100 READING WORDS?? (Unbabel Payment Proof)

Fluent Support videos

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What's inside Fluent Support 1.5.5 | The Ultimate Support Ticket Management Plugin for WordPress

Category Popularity

0-100% (relative to Unbabel and Fluent Support)

Unbabel

Fluent Support

79 79%

21% 21

Customer Support

68 68%

Customer Support

32% 32

Localization

100 100%

Localization

0% 0

WordPress Plugins

0 0%

WordPress Plugins

100% 100

User comments

Share your experience with using Unbabel and Fluent Support. For example, how are they different and which one is better?

Social recommendations and mentions

Fluent Support might be a bit more popular than Unbabel. We know about 1 link to it since March 2021 and only 1 link to Unbabel. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Unbabel mentions (1)

Combining Machine Learning and Human Intelligence at Unbabel
Unbabel has built their business around the idea that customer service can be delivered in any language quickly and efficiently with the right blend of AI and human intelligence, creating a platform they call "Language Operations" or LangOps. - Source: dev.to / almost 4 years ago

Fluent Support mentions (1)

"Fluent Support" team won the "Best Marketing Team - 2022" award! 🥳
So proud of the team we built - 🦾We saw lots of ups & down in year one for sure. But the team managed to scale http://fluentsupport.com traffic from 2k to 7k+ in one year! 🔥. Source: over 2 years ago

What are some alternatives?

When comparing Unbabel and Fluent Support, you can also consider the following products

Swifteq - Swifteq builds Zendesk apps that help customer support teams do more with less. AI-powered customer support software for ticket and help center automation.

Awesome Support - Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress.

Crowdin - Localize your product in a seamless way

Hive Support - Chatbot, customer support, AI training, WordPress plugin, live chat

Sparkly - Helps build social connections between coworkers on Slack.

Phrase - A platform offering AI-powered translation tools for localization at scale.

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