Software Alternatives, Accelerators & Startups

Udemy VS LiveAgent

Compare Udemy VS LiveAgent and see what are their differences

Udemy logo Udemy

Online Courses - Learn Anything, On Your Schedule

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Udemy Landing page
    Landing page //
    2023-11-09
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Udemy

Website
udemy.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
2010 May

Udemy features and specs

  • Headquarters: San Francisco, CA

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Udemy videos

Are Udemy Courses Worth It?

More videos:

  • Review - Udemy Scam! Watch Before You Make A Udemy Course
  • Review - Udemy Review 2018

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Udemy and LiveAgent)
Education
100 100%
0% 0
Customer Support
0 0%
100% 100
Online Learning
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Udemy and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Udemy and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Udemy and LiveAgent

Udemy Reviews

Top 11 Coursera Alternatives 2024
Udemy is one of the top alternatives to Coursera, as it is a leading online learning platform with a strong selection of reasonably paid courses. It’s a great option for those who want to learn new skills or gain more training to hone their current skill set will find it useful. It provides classes in various subjects, including business, photography, computer science, cloud...
Source: freshlearn.com
10 Best Coursera Alternatives in 2024
One of the top Coursera alternatives free courses is Udemy. It is a vast online­ learning platform that offers thousands of courses on a wide­ range of topics, from business and technology to pe­rsonal development and hobbie­s.
14 Best Free and Paid Coursera Alternatives For Creators (2024)
Udemy likely has one of the broadest course offerings on the market today with over 210,000 options to choose from! It is well positioned for many subject matters and languages which makes it a great fit for teaching almost any subject.
"The Rise of Online Learning Platforms in India"
Udemy: A popular platform with a wide range of course offerings from various instructors. Google and Google Digital Garage: Offers a variety of online courses, workshops, and training programs with the added advantage of choosing from different learning options. DomainRacer Tutor LMS Hosting: Provides a comprehensive solution for creating and selling online courses, with...
Top 11 Thinkific Alternatives for Online course Creators in 2023
Udemy is Online Course creator and one of the Alternatives to Thinkific. the main difference between Udemy and Thinkific is that selling ebooks is only available in Thinkific. Therefore, both Udemy and Thinkific are more useful for e-learning courses.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Udemy seems to be more popular. It has been mentiond 260 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Udemy mentions (260)

  • Bought my first laptop for my education after years of being homeless, hope I invested my money right.
    CS is computer science. Also check out edx.com It is hosted by Harvard and if you pay for the course which is very little you get a certificate from them. There is also groupings of courses were you can get a business certificate. Also check out udemy.com. Wait for the specials for $10-15. I have heard that google has certificates that are free but that businesses except. Just try stuff and even look at skills... Source: 11 months ago
  • Rant - Anyone else having trouble finding a job?
    Core coding and IT skills are a must though. Pick a language you followed and liked at Uni, check there is decent job demand for it, and do a udemy.com course on it (great value, great content, very cheap). Pair this with a major cloud (Azure or AWS) qualification which is pretty much a must these days, and you're much more attractive as an applicant. Source: 11 months ago
  • Tech careers that won’t be taken over by AI?
    Prompting is so new I don't think a degree is offered yet, but Microsoft has some accredited classes (FREE) - https://learn.microsoft.com/en-us/training/ and you can get a certificate on AI and chatGPT from https://udemy.com , I got a few from them :). Source: 11 months ago
  • Failed my Salesforce Admin today
    I am studying Salesforce administrator fundamentals at udemy.com. I am taking this course where the instructor provides a checklist of all the topics/subjects you will see in the test. For example, according to the instructor, who passed his administrator certification on his first try, teach the specific concepts you will see in the test. I think that there are 133 features/concepts. So, the first video is about... Source: 11 months ago
  • Cheap/free language lessons
    If you're prepared to do self-study, take a look at the udemy.com learning site. I paid somewhere in the region of £15 (they retail for around £60-70 in general but always come on sale at some point) for a number of courses (incl. languages). The courses are rated by students and I haven't yet been let down. Source: 11 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Udemy and LiveAgent, you can also consider the following products

Coursera - Build skills with courses, certificates, and degrees online from world-class universities and companies

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Codecademy - Learn the technical skills you need for the job you want. As leaders in online education and learning to code, we’ve taught over 45 million people using a tested curriculum and an interactive learning environment.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LinkedIn Learning - Online training through LinkedIn's professional network.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.