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Twitch Messenger VS CloudTalk

Compare Twitch Messenger VS CloudTalk and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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  3. » Reviews
  4. » Alternatives

Twitch Messenger logo Twitch Messenger

Desktop and mobile app for Twitch users to communicate with friends and teammates across platforms.

CloudTalk logo CloudTalk

Work locally, grow globally
  • Twitch Messenger Landing page
    Landing page //
    2018-09-29
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

Twitch Messenger

Website
app.twitch.tv
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

CloudTalk

Website
cloudtalk.io
Pricing URL
Official CloudTalk Pricing
$ Details
paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Edit details

Twitch Messenger features and specs

  • Integrated Platform
    Twitch Messenger is integrated within the Twitch ecosystem, allowing seamless interaction with the Twitch community without needing a separate app.
  • Community Engagement
    It provides a space for streamers and viewers to engage with each other, building stronger community ties.
  • Real-time Communication
    Users can communicate in real-time, facilitating instant collaboration and coordinating activities like raids or co-streams.
  • Direct Messaging
    Offers the ability to send direct messages to other Twitch users, making private conversations straightforward and accessible.

Possible disadvantages of Twitch Messenger

  • Limited Features
    Compared to standalone messaging apps, Twitch Messenger may lack certain features such as extensive file sharing, video calls, or complex group management.
  • Platform Dependency
    Being a part of the Twitch platform means users can only communicate with others who are also on Twitch, limiting its use for broader communication.
  • Notification Overload
    Users may receive numerous notifications, particularly active users or popular streamers, potentially leading to notification fatigue.
  • Privacy Concerns
    As with any platform-based communication tool, there may be concerns about data privacy and security.

CloudTalk features and specs

  • Call Recording
  • International Numbers
  • Automated Call Distribution
  • Interactive Voice Response
  • Call Forwarding
  • Click to Call

Analysis of CloudTalk

Overall verdict

  • CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

  • CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

    CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Twitch Messenger videos

No Twitch Messenger videos yet. You could help us improve this page by suggesting one.

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CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Category Popularity

0-100% (relative to Twitch Messenger and CloudTalk)

Twitch Messenger

CloudTalk

Communication
6 6%
Communication
94% 94
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Enterprise Communication
5 5%
Enterprise Communication
95% 95
VoIP
0 0%
VoIP
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Twitch Messenger and CloudTalk

Twitch Messenger Reviews

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CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

What are some alternatives?

When comparing Twitch Messenger and CloudTalk, you can also consider the following products

GSC - With GSC, you can pick from any of 14 worldwide datacenters to host your own free voice server.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Discord - Step up your game with a modern voice & text chat app. Crystal clear voice, multiple server and channel support, mobile apps, and more.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

C3 - Give your business a competitive edge with C3’s communication platforms: Cloud, IVR, Virtual Contact Centre Solutions, PCI DSS Compliant Systems & more…

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

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