Software Alternatives, Accelerators & Startups

TweetDeck VS LiveAgent

Compare TweetDeck VS LiveAgent and see what are their differences

TweetDeck logo TweetDeck

TweetDeck is your personal browser for staying in touch with what’s happening now.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • TweetDeck Landing page
    Landing page //
    2023-10-16
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

TweetDeck features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

TweetDeck videos

Introduction to TweetDeck

More videos:

  • Review - Tweetdeck Review
  • Review - New TweetDeck Review
  • Review - TweetDeck, The Powerful Twitter Tool You're NOT Using
  • Review - TweetDeck Review: Tweetdeck Review
  • Review - TweetDeck Review: Cut through the noise.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to TweetDeck and LiveAgent)
Twitter Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Social Media Marketing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing TweetDeck and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using TweetDeck and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare TweetDeck and LiveAgent

TweetDeck Reviews

7 TweetDeck Alternatives You Should Start Thinking About
If you’re a diehard TweetDeck fan and you are simply looking for a backup option in case something happens to TweetDeck then this is it. Tweeten is free, very similar in appearance and perhaps even a bit slicker than TweetDeck. It won’t monitor or analyze your fans but it will let you manage multiple accounts.

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, TweetDeck seems to be more popular. It has been mentiond 76 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

TweetDeck mentions (76)

  • Nächste Neuerung bei Twitter: TweetDeck wird kostenpflichtig
    All users can continue to access their saved searches & workflows via https://tweetdeck.twitter.com by selecting “Try the new TweetDeck” in the bottom left menu. [...] All your saved searches, lists, and columns will carry over to the new TweetDeck. You’ll be prompted to import your columns when you load the application for the first time. Source: 11 months ago
  • In 30 days (from today), users must be Verified to access TweetDeck.
    We have just launched a new, improved version of TweetDeck. All users can continue to access their saved searches & workflows via https://tweetdeck.twitter.com by selecting “Try the new TweetDeck” in the bottom left menu. Source: 11 months ago
  • What other free apps/websites besides Reddit can I use to get world news from multiple sources?
    I use Twitter. The Tweetdeck website is perfect for this. You can make lists for the topics of your choice and put whatever accounts you want into those lists. You never see a single dumb user comment unless you specifically want to. Source: 12 months ago
  • Does anyone know of any chipotle code bots?
    I see. I just found https://tweetdeck.twitter.com/ Just a simple dashboard to configure and get a neat view. No automation. Source: about 1 year ago
  • New York Times says it won't pay for Twitter verified check mark
    Somehow I don't think the handful of Reddit commenters are representative of the hundreds of millions of Twitter users. Lists are so important and so widely used that they are one of the main menu items under your profile and Twitter has an entire website interface dedicated to them. Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing TweetDeck and LiveAgent, you can also consider the following products

HootSuite - Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Buffer - Buffer makes it super easy to share any page you're reading. Keep your Buffer topped up and we automagically share them for you through the day.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.