Most sentiment tools tell you that feedback is negative. SentAna tells you why — and what to do about it. Built for B2B teams managing customer feedback at scale, SentAna combines:

Sentiment + emotion analysis using transformer models (BERT-based), not keyword matching Aspect-based breakdowns — automatically tags feedback by theme (pricing, delivery, support, product quality, or custom categories) Trend analysis — see sentiment shift over time, by source or aspect AI executive summaries — Claude-generated recommendations, not boilerplate Multilingual input — auto-detected and translated, with original text preserved for analytics Role-based access — built for teams, with admin/manager/analyst permission tiers

Free tier available. Paid plans start at $39/mo.