Software Alternatives & Reviews

Topi VS LiveAgent

Compare Topi VS LiveAgent and see what are their differences

Topi logo Topi

Topi connects people in a random world by giving serendipity a hand.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Topi Landing page
    Landing page //
    2023-09-29
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Topi features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Topi videos

πŸ”₯ TOPI MEME REVIEW πŸ”₯

More videos:

  • Review - πŸ”₯ TOPI OLD GD VIDEOS REVIEW πŸ”₯
  • Review - Topi - Systematic Schemer EP | LIVE REVIEW!

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Topi and LiveAgent)
Event Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Events
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Topi and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Topi and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Topi and LiveAgent

Topi Reviews

We have no reviews of Topi yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Topi seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Topi mentions (11)

  • Kratos from Ragnarok vs Playstation Spider-Man
    Far stronger, has better AP, and more durable, then Spiderman, hell Ascension has better strength and durable feats then Spider Man. Source: 11 months ago
  • Hi, I represent the Polish Astrobiological Society. I am pleased to invite you to the international astrobiology conference "Life and Space 2022” which we are currently organizing. It will be held online on December 2 - 4, 2022. More information is provided in the comment.
    To ensure easy access and make this conference affordable for students, Life and Space will be held online the Hopin platform. The cost of attendance is only $9. Source: over 1 year ago
  • How to Build a Video Chat App: Types, Cost, & Must-Have Features
    Hopin is a video conferencing application that specializes in supporting large virtual events for up to 100,000 participants. Hopin's video chat features include audience polls, quizzes, and Q&A sessions during live virtual events to keep attendees engaged. Users can also store and edit recorded video footage and gain deeper insight with the platform's built-in analytics. - Source: dev.to / over 1 year ago
  • Ask HN: What is the best jurisdiction for internationally distributed teams?
    I've looked into the UK multiple times and it definitely sounds very attractive. It seems that OnlyFans and Hopin (https://hopin.com/) were both started as UK LTDs. Downsides (as you mention) are probably access to US investors and potentially issues with VAT because of Brexit. Just out of curiosity - did you experience any issues selling to EU customers because of Brexit? - Source: Hacker News / almost 2 years ago
  • Virtual Speed Friending Event?
    I was thinking of using the platform https://hopin.com/ which allows for one-on-one "networking" sessions that are limited time (I was thinking 2 or 3 minutes) and if both people choose to connect with each other, they receive each other's contact information after the event. It's a very low pressure way of interacting. Source: about 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Topi and LiveAgent, you can also consider the following products

Tix - Tix is a state-of-the-art, cloud-based ticketing system that features fully integrated access controls, event management controls, multi-channel distribution capabilities, and a robust reporting suite.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Prekindle - Prekindle is a simple yet powerful event management, ticketing, and marketing platform that helps businesses to sell tickets to the event online and spread the word.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

EventTitans - Top rated event management software

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.