Topi VS Freshdesk

Topi Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Topi mentions (11)

• Kratos from Ragnarok vs Playstation Spider-Man

  Far stronger, has better AP, and more durable, then Spiderman, hell Ascension has better strength and durable feats then Spider Man. Source: 11 months ago

• Hi, I represent the Polish Astrobiological Society. I am pleased to invite you to the international astrobiology conference "Life and Space 2022” which we are currently organizing. It will be held online on December 2 - 4, 2022. More information is provided in the comment.

  To ensure easy access and make this conference affordable for students, Life and Space will be held online the Hopin platform. The cost of attendance is only $9. Source: over 1 year ago

• How to Build a Video Chat App: Types, Cost, & Must-Have Features

  Hopin is a video conferencing application that specializes in supporting large virtual events for up to 100,000 participants. Hopin's video chat features include audience polls, quizzes, and Q&A sessions during live virtual events to keep attendees engaged. Users can also store and edit recorded video footage and gain deeper insight with the platform's built-in analytics. - Source: dev.to / over 1 year ago

• Ask HN: What is the best jurisdiction for internationally distributed teams?

  I've looked into the UK multiple times and it definitely sounds very attractive. It seems that OnlyFans and Hopin (https://hopin.com/) were both started as UK LTDs. Downsides (as you mention) are probably access to US investors and potentially issues with VAT because of Brexit. Just out of curiosity - did you experience any issues selling to EU customers because of Brexit? - Source: Hacker News / almost 2 years ago

• Virtual Speed Friending Event?

  I was thinking of using the platform https://hopin.com/ which allows for one-on-one "networking" sessions that are limited time (I was thinking 2 or 3 minutes) and if both people choose to connect with each other, they receive each other's contact information after the event. It's a very low pressure way of interacting. Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: 12 months ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago